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Skills
- Analysis Skillsunmatched
- Atlassian JIRAunmatched
- Automotive Automationunmatched
- Communication Skillsunmatched
- Cross-Functionalunmatched
- Data Analysisunmatched
- Documentationunmatched
- Establish Prioritiesunmatched
- Identify Issuesunmatched
- Leadershipunmatched
- Linux Operating Systemunmatched
- On Callunmatched
- Operational Supportunmatched
- Presentation/Verbal Skillsunmatched
- Problem Solving Skillsunmatched
- Python Programming/Scripting Languageunmatched
- Quality Metricsunmatched
- Roboticsunmatched
- Root Cause Analysisunmatched
- Safety Trainingunmatched
- Service Level Agreement (SLA)unmatched
- Software Administrationunmatched
- Telemetryunmatched
- Time Managementunmatched
- Truck Driverunmatched
- Vehicle Fleetsunmatched
- Writing Skillsunmatched
Description
Title: Fleet Support Analyst
Type: Full-Time Contract
Location: Miami, FL (On-Site)
Compensation: $39.46/hour
Start: ASAP
CANDIDATE BACKGROUND PROFILE
We're seeking a technically driven professional with at least 2 years of experience in technical troubleshooting, ideally within the automotive, autonomous vehicle, robotics, or transportation industries. The ideal candidate is analytical, calm under pressure, and able to quickly diagnose hardware and software issues using telemetry and diagnostic data.
Candidates should have experience collaborating with cross-functional teams, documenting technical findings, and communicating effectively with both technical and non-technical stakeholders. Experience supporting fleet operations, electric vehicles, Linux, Python, Jira, vehicle hardware, robotics, or remote troubleshooting is highly preferred.
Ideal candidates will possess:
- 2+ years of technical troubleshooting experience
- Strong analytical and root cause analysis skills
- Experience interpreting telemetry or diagnostic data
- Excellent written and verbal communication skills
- Ability to prioritize multiple issues in a fast-paced operational environment
- Experience with Linux, Python, Jira, or similar tools (preferred)
- Experience with electric vehicles, autonomous vehicles, robotics, or transportation technology (preferred)
- Ability to work day, swing, mid, and on-call shifts
SCOPE OF WORK
- Serve as the primary point of contact for real-time fleet issue escalations.
- Monitor fleet health and perform initial diagnostics using telemetry and operational data.
- Troubleshoot hardware, software, and operational issues affecting autonomous vehicles.
- Escalate complex issues to engineering and operations teams while ensuring timely resolution.
- Document troubleshooting procedures, findings, and resolutions in Jira or similar ticketing systems.
- Analyze historical fleet data to identify recurring issues and recommend preventative solutions.
- Coordinate with operators, engineers, and leadership to provide timely updates on fleet status.
- Ensure all work meets established Service Level Agreements (SLAs), quality standards, and safety requirements.
- Participate in an on-call rotation supporting day, swing, and mid shifts as operational needs require.
- Support the continued reliability and uptime of a rapidly growing autonomous vehicle fleet.
Numbers & Facts
| Location | Miami, FL, FL |
| Industry | Other/Not Classified |
| Company Size | 50 to 99 employees |
| Year Founded | 2012 |
| Website | http://www.thorndalepartners.com/ |
About Company
Thorndale Partners llc was founded by merging assets from two long standing Nashville based staffing agencies with 17 years in the market and a back office funding partner with over 40 years of funding and managing the back office for multiple professional staffing businesses. We have three divisions:
Thorndale Technology : supporting all levels of IT staffing for corporations, technology companies, and startups.
Thorndale Health : Supporting all levels of technology related staffing for healthcare organizations, healthcare technology companies, and healthcare consulting firms.
Thorndale Finance : Supporting staffing for the Accounting and Financial roles for all the organizations our other divisions support as well.
Our goal is to quietly become the team retained by clients providing the best options to the highly competitive and tight candidate market. We work primarily on private search and hold the information about candidates we work with in the highest level of confidentiality.
We are and will continue to be the firm noted for the highest level of integrity and accuracy in details related to job opportunities and the backgrounds of candidates we represent.