Float Fin Rep & Concierge

It’s an exciting time to be at Hanscom Federal Credit Union! 

As a member of our Branch Network, you will join a dynamic team of dedicated individuals committed to delivering exceptional service to our members.

Who we are – Hanscom Federal Credit Union

• Members-first – our members are our top priority. We make business decisions with our members at the top of mind.
• Integrity – we’re honest and committed to doing what’s best for our members and our company. What is right isn’t the same as what is easy.
• Teamwork – we are in this together and we all benefit from our success.
• Innovation – we identify new ideas for processes or products that will lead to positive changes and take the initiative to implement the changes.
• Empathy – we understand that communication starts by listening, understanding diverse perspectives, and caring about others’ sustained success.

Location: This is an on-site position based out of Littleton Branch. 

What we offer

$24.65/hr to $30.82/hr

Compensation for this position will be determined based on the candidate's experience, skills, and qualifications. Final pay may vary depending on factors such as prior experience, expertise, and specific requirements of the role. We are committed to offering competitive compensation and will discuss the final pay rate with candidates should an offer be made.

• A full-time, permanent position that will reward you through either an incentive or bonus program.
• Medical, Dental, Vision, FSA, 401(k), Student Loan Paydown, and paid Sick and Vacation time benefits.
• We are committed to fostering career growth and development – when you join our organization it’s not just a job.
• We look to develop your skills aligned to our business needs and help you progress in your career.

Who you are – Financial Representative & Concierge  

You are a dynamic, detail oriented, intuitive person with the ability to develop relationships, build rapport and become a trusted team member.  You are able to provide everyone you assist or support with a high level of service, have strong organization and multi-tasking skills, and are searching for a rewarding career where you are valued and respected.

What you'll do

• Provide high-quality member and visitor service; greet members, vendors, and guests, respond to inquiries, maintain visitor logs, and issue visitor passes and fobs.
• Perform clerical and administrative duties, including processing mail and packages and maintaining assigned records, files, and reports.
• Perform account maintenance, check printing, account closings, payment postings, and other authorized transactions; provide backup branch support, including opening memberships, processing deposits, and scanning checks. 
• Serve as branch ATM custodian, including cash replenishment, balancing, and coordinating technical support. 
• Comply with company policies and procedures and applicable legal and regulatory requirements.
• Meet assigned sales goals by identifying referral opportunities and referring members to Financial Wellness Coaches. 
• Complete and maintain required Financial Wellness certification. 

Experience

At least one year of similar or related experience, including preparatory experience.

Education/Certifications/Licenses

High school diploma or equivalent required. Current registration as a Massachusetts Notary Public is preferred; ability to obtain and maintain registration as a Massachusetts Notary Public is required.

Interpersonal Skills

Ability to interact professionally with members, visitors, vendors, and employees; communicate clearly; maintain confidentiality; work independently; and collaborate effectively as part of a team.

Physical Requirements

Must be able to bend, sit, and stand while performing primarily sedentary work with limited physical exertion and occasional lifting of up to 10 pounds. Must be able to operate routine office equipment, work on a computer for extended periods, travel between locations, and maintain regular, reliable, and timely attendance.

Working Conditions

Work is primarily performed indoors in a climate-controlled shared work area with minimal noise. Travel to other HFCU locations may be required based on staffing and business needs.

Equipment Used: 

General office equipment, including computers, telephones, copiers, scanners, calculators, and other standard branch equipment.

Other Duties: 

Perform other duties as assigned, including travel to other branch locations based on staffing and business needs.