Floor Lead

About the Job

Please note, this position is not eligible for H-1B or Green Card sponsorship. This position does not offer a STEM OPT training program.

This lead position provides day to day operations support in various Bookstore departments and locations. This team member works within our customer service, course materials, books, general merchandise, graduation, and ecommerce departments to support our retail efforts to serve customers, resolve and troubleshoot issues. This position encompasses work as a cross functional team member within the Bookstore's Operations department ensuring excellent customer service and compliance in all activities. This position will require work at various Bookstore and off-site locations through the year. This full-time position reports directly to the Floor Supervisor.

Location and Work environment: On-campus, main location in Coffman Memorial Union with other locations as needed.

Working Hours: Monday - Friday typical working hours 8:00am-5:30pm, and about one Saturday per month.

Primary Responsibilities:

60% - Daily Operations

• Assist with day-to-day retail operations within customer service, general merchandise, graduation, course material, and ecommerce departments.
• Transact ecommerce orders
• Assist with balancing, cash room duties, open/closing duties.
• Work at Twin Cities System Stores and special events as needed

25% - Customer Service

• Serve as a backup to departmental staff in Bookstore departments as needed.
• Respond, troubleshoot and resolve customer inquiries
• Foster and build positive relationships internally and externally furthering the Universitys commitment to diversity, equity and inclusivity

10% - Student Support

• Supervise, train, and coach student employees
• Record student attendance and performance issues

5% - Misc.

• Miscellaneous duties as assigned and assist in all areas as needed

Essential Functions of the Position

• Assist in day-to-day operations in various departments and Bookstore locations
• Supervise, train and coach students
• Deliver high standards for customer service
• Maintain cash room and balancing duties
• Miscellaneous duties as assigned

Priority Deadline Note: The application review will begin on June 9th, 2026.

Qualifications

Qualifications:

• BA/BS degree or a combination of related education and work experience to equal at least four years
• Experience training others and a demonstrated ability to lead.
• Proficiency with Microsoft Office products and Google Software platforms.

Preferred Qualifications:

• 1 year customer service in a retail environment.
• Ability to communicate effectively.
• Knowledge of retail sales and handling merchandise.
• Ability to provide excellent customer service.
• Strong interpersonal and problem-solving skills.
• Excellent administrative and leadership skills.
• Ability to lead and multitask

About the Department

The University of Minnesota Bookstores is committed to supporting student success at University of Minnesota Bookstores. Because the University of Minnesota Bookstores is an independent college bookstore owned and operated by the University of Minnesota, our profits are reinvested back into the campus we serve, providing financial support for facilities and programs that benefit the University of Minnesota students.

Pay and Benefits

Pay Range: $21.00 - $24.00 per hour; depending on education/qualifications/experience

Time Appointment: 100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

While our salary ranges provide a framework, it is important to note that most of the

time, the initial pay may not reach the maximum of the range. This approach ensures

that compensation reflects the value and unique contributions of each candidate while

maintaining equity within our organization. As part of our commitment to fair and

equitable compensation, please be aware that the salary offered to incoming candidates

will be based on their individual credentials and experience.

How To Apply

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

Please include the following required application materials:

• Resume

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

Diversity

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Employment Requirements

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

About University of Minnesota

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nations most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by Forbes as a Best Employer for Company Culture (2026), Best Employer for Women (2023), and Best Employer by State (2022-2026). In 2026, we also received Culture Excellence & Industry Awards recognition for employee appreciation and work-life flexibility.