We are looking for an enthusiastic and experienced Floor Manager to join our team at Great American Steakhouse, a premier steakhouse known for its quality cuts, welcoming atmosphere, and top-tier service. As Floor Manager, you will play a key role in ensuring smooth daily operations on the dining floor, leading service staff, and creating a consistently exceptional guest experience.
Guest Service & Experience
- Ensure every guest is greeted warmly and receives attentive, personalized service throughout their visit.
- Address guest feedback and complaints promptly with professionalism and poise.
- Oversee the quality and presentation of food and beverages delivered to guests.
Team Leadership & Supervision
- Lead and motivate front-of-house (FOH) team including servers, hosts, bussers, and bartenders.
- Train, mentor, and provide ongoing support to new and existing staff.
- Ensure staff follows service protocols, grooming standards, and safety procedures.
Operational Excellence
- Manage shift operations including table turns, seating flow, and floor coverage.
- Maintain a clean, organized, and guest-ready dining area at all times.
- Collaborate with kitchen and bar teams to ensure coordinated, efficient service.
Administrative & Management Support
- Assist in creating and managing staff schedules and daily floor plans.
- Monitor inventory of service items and notify management of supply needs.
- Generate shift reports and contribute to weekly management meetings.
Supplemental pay
- Bonus pay
Benefits
- Paid training
- Employee discount
- Paid time off