About Us: Makiin Concepts Hospitality Group is a multi-concepts company based in Houston, Texas. We are an innovative and growing restaurant group. We are looking for an individual who is creative, ambitious, and passionate about food.
Our mission is to illuminate the unknown, celebrate the overlooked, and transport you to the heart of captivating stories waiting to be unveiled. We are dedicated to immersing our guests in an extraordinarily full Eastern culture experience that transcends the boundaries of traditional food and accommodation.
This upscale restaurant is seeking a Floor Manager. We are searching for an outgoing and qualified professional who is motivated by results. Our managers and chefs work as a team to provide an outstanding dining experience for our guests.
Our work environment includes:
Innovative and passionate group of people that love food.
We take pride in our employees’ work ethics and creativity.
Key responsibilities:
Responsible to interview, select, train, supervise, counsel discipline FOH staff
Institute ongoing training programs for making sure that the highest quality service standards are being obtained, including developing new training materials
Responsible to organize & conduct pre-shift as well as other meetings communicating pertinent information to the staff, like house count menu changes, customer feedback, and improvement opportunity
Responsible to schedule direct staff in their work assignments
Interact positively with guests promoting services; resolving problems to the satisfaction of involved parties
Responsible to answer telephones, coordinate customer request, resolve conflicts, and manage reservations
Assist GM on managing the wine and bar program
Organize special events in the restaurant and offsite
Maintain rapport with all teams and help drive the Makiin hospitality culture
Ensure proper operating process are in place and followed
Responsible to monitor as well as take action to make sure food quality service standards are met
Responsible to verify temperatures, judge appearance as well as the taste of products check preparation methods to define quality
Responsible to give guidance towards improvements make necessary adjustments for consistency
Help G.M manage payroll processes – time entries, tip management on a daily basis
Help G.M manage P&L and cost optimization, evaluate the cost-effectiveness of all aspects of the operation, develop as well as implement cost-saving profit-enhancing measures
Responsible to create forecast as well as revenue reports write correspondence
Responsible for restaurant marketing, including digital marketing, website, and social media management
Responsible to manage and maintain an online ordering system
Adhere to all safety and sanitation regulation per company’s standard and health code
Manage restaurant reputation - including responding to web inquiries, and reviews on OpenTable, Yelp, Popmenu, Google Business, and UberEat