Floor Supervisor Home Cafe

1. Provides hands-on supervision of restaurant operations and support staff, including bus persons, wait persons, hosts/hostesses, dishwashers, cooks, prep cooks and breaker.
2. Assists in supervision of restaurant operations to ensure quality services to guests and employees. Develops, maintains and enhances positive relations with all guests and employees.
3.  Supervises and develops staff to meet and exceed performance expectations by establishing and maintaining positive work morale and effective employee relations.
4. Monitors that all assigned employees have reported to work, and makes schedule adjustments for proper coverage. Assures computers are working properly, and that the restaurant is ready to open, i.e., wait station prepared, food properly stored and of standard quality, TV on proper channel, prep kitchen, etc.
5. Ensures that all employees are informed of company and department policies and procedures.
6. Attends and participates in departmental meetings and provides clarification and guidance regarding various restaurant issues, goals and objectives. Makes professional contacts with other companies and industry professionals regarding restaurant issues.
7. Assists to anticipate, reduce or eliminate complaints from guests.
8. Assists, as directed, with monthly inventory reconciliation of all restaurants and prepares all necessary paperwork.
9. Alerts supervisor of any concerns regarding the quality, selection and variety of all food and beverages.
10. Follows established security protocols to ensure that restaurant work environment is safe.
11. Maintains alertness for performance of all responsibilities, and a general awareness of restaurant operations at all times and customer satisfaction. Keeps supervisor informed of any concerns.
12. Fill in as needed in various roles.  

QUALIFICATION REQUIREMENTS:

Demonstrated hospitality or restaurant management experience, preferably within a gaming environment. Demonstrated experience dealing with employees in restaurant operations. Demonstrated experience in managing employees. Demonstrated experience performing within specific deadlines or under pressure. Demonstrated experience problem solving, organizing, and prioritizing work.

EDUCATION AND/OR EXPERIENCE:

Three (3) or more years of recent and related hospitality or restaurant experience, including two (2) years of supervisory experience, preferably within a gaming environment.

BENEFITS AND COMPENSATION

$20.00 - 23.00 hour based on experience

Full House Resorts offers all full-time employees and eligible family members a comprehensive and valuable benefits program that includes medical, dental, vision, life, disability, FSA, and a 401k retirement plan, which includes a matching contribution after one (1) year of service; a generous paid time off program; paid transportation from Colorado Springs and Woodland Park; free local gym membership; tuition reimbursement; fabulous resort perks; and more.