FOH SERVER/CASHIER
JOB DESCRIPTION
The FOH Server/Cashier may work in the capacity of Cashier, Expeditor, and/or Greeter. The FOH Server/
Cashier maintains consistent customer service focus always showing pride of ownership and a sense of urgency to
delight the Guest. Enthusiastically greets Guests with a warm, genuine welcome. Consistently follows high standards of
service.
• Demonstrates strong comprehension of menu including recipes, allergens, and dietary restriction
workarounds.
• Processes Guest orders in person or by telephone using the POS, handle cash and credit/debit card
transactions with accuracy while upholding register dialogue.
• Follows all cash handling procedures, including fraud protection, and properly assigns and checks out
drawers as required.
• Presents food to Guests, circulates dining room for service opportunities, pre-busses, and busses tables,
and greets Guests who are walking into the restaurant, standing in line, or exiting the restaurant.
• Maintains clean floors, busses, and washes dishes, cleans and restocks bathrooms, wipes windows.
Maintains the overall cleanliness of the restaurant.
• Processes Guest orders at the register, simultaneously pour beverages, answers questions about our
menu, and keep the front counter area clean and organized.
• Restock the ice bin, dry clean tumblers, and glassware.
• Communicates regularly and consistently with Guests and employees working in other stations (BOH and
FOH) to optimize service levels.
• Other tasks as assigned.
SKILLS AND QUALIFICATIONS
FOH Server/Cashier must exercise the following qualities and skills:
• Strong customer service personality and skills
• Prior experience in a customer service or restaurant environment preferred.
• Ability to remain calm under pressure in a fast-paced environment.
• Reliable transportation and ability to arrive at work on time and maintain a positive attendance record.
• Ability to remain calm under pressure in a fast-paced environment.
• Reliable transportation and ability to arrive at work on time and maintain a positive attendance record.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.
• Good communication, organization, and interpersonal skills to establish and maintain effective working
relationships with co-workers.
• Current Food Handlers Card or ServSafe Certificate.
PREVIOUS EXPERIENCE
• A minimum of 6 months experience as a Cashier in a hospitality or retail environment. Previous restaurant
experience is preferred.