Food Service Worker

City/State:

Nyack, New York

Department:

Food & Nutrition Services

Bargaining Unit:

NH- SEIU-1199

Work Shift:

Day

Work Days:

ALTERNATE WEEKENDS, ROTATING SCHEDULE

Scheduled Hours:

Hours Vary

Scheduled Daily Hours:

8 HOURS

Hours Per Pay Period:

20

Hourly Rate/Range:

$21.89 / $22.57

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

Job Summary

Responsibilities may include, but are not limited to hosting, which includes taking the patient's meal/food order for breakfast, lunch and dinner, reviewing diet orders, food allergies, and utilizing technological applications in placing food orders. In addition, responsibilities will also include food preparation, stocking, merchandising, serving, assembling meals, delivery and retrieval of trays, sanitation/cleaning duties, pot and dish cleaning, cafeteria service, and catering service. Functions will vary according to assignments.

Essential Functions

• 1. Adheres to MNH Performance Standards, Policies, and Behaviors.

2. Punches in and out according to the assigned work schedule.

3. Reports to the work area prepared for duty, wearing the proper uniform, appropriate shoes, and a visible identification badge as required.

4. Demonstrates and articulates an understanding of the responsibilities associated with the assigned position.

5. Verbalizes and applies knowledge of current department policies and procedures.

6. Attends staff meetings, huddles, and other required updates related to department or hospital initiatives.

7. Completes all annual department and hospital competency and educational requirements.

8. Assembles patient trays according to menu selections and retrieves trays from patient rooms.

9. Follows Hazard Analysis Critical Control Point (HACCP) guidelines when handling food, cleaning workstations, and breaking down the tray line.

10. Follows all facility and department infection control policies and procedures.

11. Communicates effectively with nursing staff, clinical dietitians, and other personnel to ensure high-quality patient service.

12. Takes patient menu selections prior to meals and offers appropriate alternatives based on diet orders, allergies, and cultural, ethnic, or religious preferences.

13. Introduces the Food & Nutrition Meals Program to patients using approved scripted methods.

14. Interacts with patients and customers in a friendly, service-oriented manner and resolves complaints appropriately.

15. Follows standard procedures for diet patterns, processes AM/PM nourishment orders, and prints nourishment labels.

16. Performs all other related duties as assigned.

    • Employee Performance Standards

A. CUSTOMER SERVICE:

1. Demonstrates the ability to create a positive interaction with the customer.

2. Demonstrates positive communication with people of different cultures, values and beliefs.

3. Demonstrates the ability to acknowledge customer concerns and takes corrective action.

4. Demonstrates compliance with identified customer service behaviors.

5. Provides escort to customers when necessary.

• PERFORMANCE IMPROVEMENT:

1. Participates in Department/Hospital-wide activities which improve

processes and/or outcomes.

2. Utilizes resources to maintain and improve self development and

knowledge.

3. Complies with licensure and/or certification requirements.

4. Participates in annual competency assessment.

• BUDGET:

1. Demonstrates fiscally prudent use of equipment and supplies.

   • PROJECTS/ASSIGNMENTS:

2. Completes projects/assignments within projected time frames and expectations.

   • MISSION/STRATEGIC PLAN:

Participates in activities which support the mission of the hospital

• Hospital-Wide Standards

A. Organizational

Demonstrates adherence to Montefiore Nyack Hospital "We Care" standards including:

WORKING TOGETHER "I will commit to work together in a courteous, respectful manner. I will demonstrate a positive spirit of service with all employees with whom I interact."

I will:

• Place team success above individual recognition.
• Be receptive to new ideas and approaches within my workplace.
• Offer assistance generously without hesitation.

EMPOWERMENT "I will be accountable, responsible, and self-directed in all aspects of my work at all times."

I will:

• See projects through to ensure completion.
• Problem solve with patients, family members, and other employees.
• Follow up to ensure a resolution.

COMMUNICATION "I will demonstrate positive communication in a clear, courteous and appropriate manner at all times."

I will:

• Use effective verbal and written communication to patients, families, visitors, and fellow employees using the principles of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank You)
• Use positive communication in my tone of voice, body language, and choice of words.

APPEARANCE "I will dress in a manner that reflects a professional and positive image of the hospital at all times"

I will:

• Maintain a clean, neat, and professional appearance.
• Adhere to the Hospital's dress code policy.
• Promote and adhere to Montefiore Nyack Hospital's guidelines regarding a safe and clean work environment for employees, patients and visitors.

RESPONSIVENESS "I will demonstrate the ability to provide timely feedback and communication to patients, visitors, and coworkers."

I will:

• Respond empathetically.
• Apologize for delays and concerns.

EXCELLENCE IN SERVICE "I will strive to 'do my best everyday' in exceeding customer expectations."

I will:

• Anticipate and address my patients' and customers' needs.
• Avoid negativity and exhibit a "can-do" attitude.
• "Manage up" fellow employees, physicians, departments, and the organization, to increase patient confidence both internally and in the community.

Qualifications

• High School Required or
• GED Required
• 1-3 years One year's food service experience preferred. Preferred
• Ability to speak, read and write English.
• Good communication and customer service skills.
• Must be able to use basic math skills with money handling.

Montefiore Nyack Hospital is an equal employment opportunity employer. Montefiore Nyack Hospital will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law.