Job Responsibilities
The Forestry Auditor is responsible for the oversight and co-ordination of the Audit Process, Technical activities, and governance for the program under their responsibility within Bureau Veritas Certification NA, including maintenance and expansion of Bureau Veritas Certification client base and Achievement of the Program's key performance indicators.
The Forestry Auditor shall ensure the successful overall Management of the Forestry schemes to ensure no Risk to the LTO as well as maintenance of Customer satisfaction for these schemes. As part of their role, the Forestry Auditor may perform client's certification audit activities for North America clients in accordance with Bureau Veritas Certification procedures and processes to ensure that mandates for the certification function are satisfied. This role will be responsible for the audit report completion and submission of files to POV, as well as the management and close-out of Nonconformities identified during any audits that they conduct. They will work with the Program Manager and Operations Team to ensure that the auditors are adhering to the Post audit timelines for Report submission and NC closeout and take remedial action against any auditor who does not achieve these KPIs.
Additional responsibilities may include liaising with External Oversight Bodies, as well as relevant Internal departments (including Schedulers and Account Managers) as well as completion of technical file reviews, Internal Witness audits, and deliver webinars to clients (as applicable). The primary purpose of the Forestry Auditor is to be the ultimate responsibility within the forestry program for the management of the certification process and ensuring all scheme requirements and BVCNA requirements (including KPIs) are met and LTOs maintained. This includes being the main liaison between BVCNA and clients when there is a dispute, complaint, appeal, or concern with the forestry program as it pertains to technical issues.
- Accountabilities
- Conduct audits according to scheme specifications and BVC requirements.
- Audit Report Completion and Submission
- Manage and close-out NCs identified during audit activities
- Technical File Reviews and Certification Decisions
- Customer Complaint and Appeal Reviews
- Customer Satisfaction Survey Analysis
- Internal Audit Management
- Standard related I-Evaluate/Corrective Action Response
- Management Review Input Submission
- Support Sales to Maintain Revenue Growth
- Maintain Accreditations (Attendance at AB Audits/Manage AB Witness Audits)
- Maintain Customer Satisfaction Levels (80% or higher)
- Deliver White Papers/e-Learning/Webinars to Clients or other Interested parties
- Provide Standard Specific Related Training (as needed, and when there are changes)
- Manage Workflows in Internal/External Databases
Performance Measures
- Program Related Documents and Procedures are maintained and controlled.
- Be billable 50% of available audit days (i.e. non-vacation or recognized holidays)
- Technical File Reviews completed in a timely manner.
- Certificates are issued within defined timelines
- External/Internal audits satisfactorily executed
- Corrective actions maintained without Program suspension
- Competencies of Field resources/Back office staff maintained
- Product development in accordance with budgeted and strategic requirements
- Support BU Manager with respect to Growth of the Program
- Knowledge, Skills and Experience
- BS Degree or equivalent in a technical field (e.g., Engineering)
- At least 6 years relevant professional experience or equivalent
- At least two years in a Technical role
- Professional expertise relevant to one or several of the product areas is desirable
Key Attributes
A level of performance that meets or exceeds expectations, that is a combination of:
- The capacity of delivering sustained results over time
- A sustained track record of being a role model for BV Absolutes & Values
- Ability to lead teams and develop personnel
- Ability to implement projects and manage risk
- A self-awareness of strengths, development needs and performance
- Recognizing and achieving group goals and objectives
A level of potential which is a combination of:
- Ambition
- Learning agility
- Resilience
- Managing through ambiguity
- Sees the big picture
Key Competencies
- Communication, presentation skills
- Project management
- People management
- General IT skills
- Good command of English (spoken and written)
- Subject Matter Expertise
- Technical Writing and Review skills
Feedback Methodology
- Performance Reviews
- E-Learning platform/External Training
- BVC departmental feedback.
- Field resource feedback