Forms & Records Analyst 1

Forms & Records Analyst 1

Salary

$3,167.00 - $4,194.00 Monthly

Location

Thurston County - Tumwater, WA

Job Type

Full Time - Permanent

Job Number

2026-097

Department

Dept. of Revenue

Division

Business & Financial Services

Opening Date

05/18/2026

Closing Date

5/31/2026 11:59 PM Pacific

• Description
• Benefits
• Questions

Description

The Department of Revenue is filling a Forms & Records Analyst positions on our Image Capture and Processing (ICAP) team within the Business & Financial Services division in Tumwater, WA. Make a difference, join our team!

Please note, this position requires staff to work in the office with some options of remote work available after training.

Candidate screening will begin as early as May 27, 2026 and the hiring authority may exercise the option to make a hiring decision at any time after. It will be to the applicants advantage to submit materials as soon as possible.

Revenue is a dynamic learning organization where you will experience a remarkable work-life balance, with amazing leadership and talented co-workers ready and focused to achieve the agencys goals. We value diverse perspectives and life experiences. We employ and serve people of all backgrounds including people of color, immigrants, refugees, LGBTQ+, people with disabilities, and veterans. This unique culture of respect promotes a professional family of cohesive groups maximizing potential through opportunity. We offer a generous benefits package that includes defined benefit retirement plans; health, dental and vision coverage, deferred compensation plans, and as a public service employee, you may also be eligible for student loan forgiveness.

Visit these links to watch our recruitment video to find out more about our agency and see what our employees say about why Revenue is a great place to work.

We invite you to review the opportunity details below and forward this message to others you feel may be qualified.

Duties

As a valued member of our team, you will provide accurate and time-sensitive processing of documents and other correspondence for multiple divisions across the agency. Your ability to analyze combined with procedural guidance will ensure complex data is correctly applied as well as image quality and document integrity is maintained for future retrieval through the departments ATLAS system.

This position requires you to be flexible and adapt to changing priorities; prioritize work assignments for the most efficient use of time and resources; and perform duties repetitive in nature.

Some other duties include:

• Prepare, organize and analyze documents and correspondence into batches for imaging.
• Perform basic troubleshooting for software and hardware errors and work with IT staff to resolve problems.
• Attend weekly meetings with key stakeholders to ensure process success while identifying process improvement opportunities.
• Perform instructed processing of documents, independently research category codes and form types for index values associated with correspondence.
• Perform precise complex data entry (Validation) and entry correction (Rescans) for all program documents and correspondence.
• Receive, assist, and identify proper information for public records requests.
• File documents in accordance with record retention laws.
• Operate computers, multiple high-speed scanners, and copiers.

Qualifications

What you need to qualify:

• A candidate must be highly proficient in the use of the internet, Microsoft Office Suite including Outlook, Excel, and Access, and Adobe Acrobat.
• Possess the ability to type 50 words per minute and 10-key by touch at 10,000 keystrokes per hour.

The ability to take action to learn and grow:

Curious about themselves and others, take responsibility for knowing their own strengths and weaknesses, and use their learning to make government programs and processes more efficient and effective to serve all in Washington.

The ability to take action to meet the needs of others:

Flexible, adaptable, customer-service focused, and willing and able to empathetically respond to the unique needs of the people they work with and serve.

Uses an equity & inclusive approach:

Actively seeks to understand and appreciate the diverse backgrounds, perspectives, and experiences of colleagues, customers, and communities. Encourages an inclusive culture where everyone feels valued and respected. Uses an equity lens that applies an objective perspective to daily work by considering impacts on the people we serve, particularly marginalized groups by actively identifying and removing inequitable barriers.

Preference may be granted to those that possess:

• High school graduation or equivalent.
• Basic accounting and English composition skills.
• Proficiency in word processing, database use, spreadsheets, and electronic correspondence.
• Excellent interpersonal skills in dealing with customers and staff at all levels of the organization.
• Ability to complete work items with a high level of attention to detail and minimal errors.
• Experience in document identification, preparation, imaging, indexing, and/or other electronic document management.
• Advanced ability to communicate with supervisors and peers providing information by telephone, in written form, email or in-person.
• Experience or training with OCR/ICR software, high speed scanners, Enterprise Content Management systems and retrieval of archival documents.
• Knowledge of electronic records management practices for paper, film and documents including filing, indexing, and archiving using Kofax or other indexing systems.
• Ability to work under pressure of frequent deadlines and changing priorities in a high-volume utility setting.
• Ability to maintain and process confidential information appropriately with a high level of discretion and diplomacy.

As well as demonstrate the following competencies:

• Apply new knowledge or skills to improve processes.
• Customer service skills.
• Team building attitude.

Throughout the hiring process, we will be evaluating candidates on their ability to work under pressure of frequent deadlines and changing priorities in a high-volume utility setting, while utilizing excellent interpersonal skills in dealing with customers and staff at all levels of the organization.

To be considered:

• Complete your online application in detail.
• Attach a cover letter explaining how you meet the qualifications of this position.
• Failure to complete your application or attach required documents may result in disqualification of your application.*

To take advantage of Veterans preference attach your DD-214, member 4 long form, or your NGB-22. Please remember to black out your social security number and date of birth.

Questions?

Hello, my name is Lance, and I will be assisting with this announcement. As a 20-year Department of Revenue employee, I understand the importance of finding a rewarding career with a work-life balance. At Revenue, we pride ourselves in connecting talented individuals with opportunity and would like to answer any questions you have.

Please contact any part of the Staffing team at Jobs@dor.wa.gov or give me a call (360) 704-5725.

Supplemental Information

The Human Resources Division may use referrals from this recruitment to help fill future similar vacancies for six months.

For current Department of Revenue employees and union members of the WPEA, current promotion rules will apply if selected.

Prior to a new hire, a background check including criminal record history will be conducted. Information from the background check will not necessarily preclude employment but will be considered in determining the applicants suitability and competence to perform in the position.

The Department of Revenue is proud to be an equal opportunity employer. We embrace diversity and offer a respectful, inclusive culture for people with disabilities, as well as members of all protected groups and statuses. We encourage you to apply.

If you need help during the application process, please call the Human Resources Office at 360-704-5731. Applicants who are deaf or hard of hearing may call through the Washington Relay Service by dialing 7-1-1 or 1-800-833-6388.

More than Just a Paycheck!

Employee benefits are not just about the kind of services you get, they are also about how much you may have to pay out of pocket. Washington State offers one of the most competitive benefits packages in the nation.

We understand that your life revolves around more than just your career. Like everyone, your first priority is ensuring that you and your family will maintain health and financial security. Thats why choice is a key component of our benefits package. We have a selection of health and retirement plans, paid leave, staff training and other compensation benefits that you can mix and match to meet your current and future needs.

Read about our benefits:

The following information describes typical benefits available for full-time employees who are expected to work more than six months. Actual benefits may vary by appointment type or be prorated for other than full-time work (e.g. part-time); view the job posting for benefits details for job types other than full-time.

Note: If the position offers benefits which differ from the following, the job posting should include the specific benefits.

Insurance Benefits

Employees and their families are covered by medical (including vision), dental and basic life insurance. There are multiple medical plans with affordable monthly premiums that offer coverage throughout the state.

Staff are eligible to enroll each year in a medical flexible spending account which enables them to use tax-deferred dollars toward their health care expenses. Employees are also covered by basic life and long-term disability insurance, with the option to purchase additional coverage amounts.

To view premium rates, coverage choice in your area and how to enroll, please visit the Public Employees Benefits Board (PEBB) website. The Washington Wellness program from the Health Care Authority works with PEBB to support our workplace wellness programs.

Dependent care assistance allows the employee to save pre-tax dollars for a child or elder care expenses.

Other insurance coverage for auto, boat, home, and renter insurance is available through payroll deduction.

The Washington State Employee Assistance Program promotes the health and well-being of employees.

Retirement and Deferred Compensation

State Employees are members of the Washington Public Employees Retirement System (PERS). New employees have the option of two employer contributed retirement programs. For additional information, check out the Department of Retirement Systems web site.

Employees also have the ability to participate in the Deferred Compensation Program (DCP). This is a supplemental retirement savings program (similar to an IRA) that allows you control over the amount of pre-tax salary dollars you defer as well as the flexibility to choose between multiple investment options.

Social Security

All state employees are covered by the federal Social Security and Medicare systems. The state and the employee pay an equal amount into the system.

Public Service Loan Forgiveness

If you are employed by a government or not-for-profit organization, and meet the qualifying criteria, you may be eligible to receive student loan forgiveness under the Public Service Loan Forgiveness Program.

Holidays

Full-time and part-time employees are entitled to paid holidays and one paid personal holiday per calendar year.

Note: Employees who are members of certain Unions may be entitled to additional personal leave day(s), please refer to position specific Collective Bargaining Agreements for more information.

Full-time employees who work full monthly schedules qualify for holiday compensation if they are employed before the holiday and are in pay status for at least 80 nonovertime hours during the month of the holiday; or for the entire work shift preceding the holiday.

Part-time employees who are in pay status during the month of the holiday qualify for the holiday on a pro-rata basis. Compensation for holidays (including personal holiday) will be proportionate to the number of hours in pay status in the month to that required for full-time employment, excluding all holiday hours. Pay status includes hours worked and time on paid leave.

Sick Leave

Full-time employees earn eight hours of sick leave per month. Overtime eligible employees who are in pay status for less than 80 hours per month, earn a monthly proportionate to the number of hours in pay status, in the month to that required for full-time employment. Overtime exempt employees who are in pay status for less than 80 hours per month do not earn a monthly accrual of sick leave.

Sick leave accruals for part-time employees will be proportionate to the number of hours in pay status, in the month to that required for full-time employment. Pay status includes hours worked, time on paid leave and paid holiday.

Vacation (Annual Leave)

Full-time employees accrue vacation leave at the rates specified in WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA). Full-time employees who are in pay status for less than 80 nonovertime hours in a month do not earn a monthly accrual of vacation leave.

Part-time employees accrue vacation leave hours in accordance with WAC 357-31-165(1) or the applicable collective bargaining agreement (CBA) on a pro rata basis. Vacation leave accrual will be proportionate to the number of hours in pay status, in the month to that required for full-time employment.

Pay status includes hours worked, time on paid leave and paid holiday.

As provided in WAC 357-58-175, an employer may authorize a lump-sum accrual of vacation leave or accelerate the vacation leave accrual rate to support the recruitment and/or retention of a candidate or employee for a Washington Management Service position. Vacation leave accrual rates may only be accelerated using the rates established WAC 357-31-165.

Note: Most agencies follow the civil service rules covering leave and holidays for exempt employees even though there is no requirement for them to do so. However, agencies are required to adhere to the applicable RCWs pertaining holidays and leave.

Military Leave

Washington State supports members of the armed forces with 21 days paid military leave per year.

Bereavement Leave

Most employees whose family member or household member dies, or for loss of pregnancy, are entitled to five (5) days of paid bereavement leave. In addition, the employer may approve other available leave types for the purpose of bereavement leave.

Additional Leave

Leave Sharing

Parental Leave

Family and Medical Leave Act (FMLA)

Leave Without Pay

Please visit the State HR Website for more detailed information regarding benefits.

Updated 01-07-2026

01

This position requires the ability to type at least 50 words per minute (WPM). Please describe your current typing speed and how you've measured it. If available, include the name of the test or tool used and the date of your most recent assessment.

02

This role also requires 10-key by touch at a minimum of 10,000 keystrokes per hour (KPH). Please share your current 10-key speed, how you've measured it, and any experience you have using 10-key in a professional setting.

03

Incomplete applications or applications received without these materials may be disqualified. Did you attach the following?

• Cover letter

04

Although this opportunity may have telework options, you must reside in Washington State. Do you live in or plan to relocate to Washington State?

• Yes
• No

05

Will you now or in the future require the Department of Revenue to commence ("sponsor") an immigration case in order to employ you (for example, H-1B or other employment-based immigration case)? This is sometimes called "sponsorship" for an employment-based visa status.

• Yes
• No

06

How did you hear about the Department of Revenue as a possible employer?

• Family/Friends
• State Employee
• School Representative/Professor
• Career Counselor
• Job/Career Fair
• Social Media Contact
• Other

07

Please explain any other answers or identify references.

Required Question

Employer State of Washington

Address View Job Posting for Agency Information

View Job Posting for Location, Washington, 98504

Website http://www.careers.wa.gov