Benefits:- 401(k)
- 401(k) matching
- Competitive salary
- Dental insurance
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
- Vision insurance
Reports To: Senior Operations Manager
Works With: Assigned franchisees, other FBCs, and corporate departments.
Position Summary
The FBC serves as a strategic partner to franchisees, providing coaching, operational guidance, and accountability to improve sales, profitability, and business performance. The role uses financial and operational data to identify opportunities, develop action plans, and drive measurable results while upholding PFM standards.
Key Responsibilities
- Business Coaching: Build franchisee relationships, conduct regular business reviews and QBRs, establish goals, develop action plans, and drive accountability.
- Financial Performance: Analyze P&Ls, margins, labor, overhead, cash flow, and profitability. Support budgeting, forecasting, and financial improvement.
- Sales & Marketing: Monitor sales KPIs, coach sales teams, improve lead management and conversion, and coordinate with Marketing.
- Operations: Reinforce SOPs, monitor production, backlog, staffing, subcontractors, permitting, and job progress. Identify bottlenecks and improve execution.
- Technology: Support adoption of JobTread, company systems, AI tools, and required processes. Communicate implementation challenges to leadership.
- Communication & Relationships: Maintain consistent franchisee communication, document commitments, coordinate corporate resources, and ensure follow-through.
- Training & Compliance: Reinforce training and SOPs, identify knowledge gaps, monitor compliance, and escalate recurring performance issues.
Performance Expectations
Success is measured by franchisee engagement, quality of business reviews, sales and financial results, operational execution, system adoption, SOP compliance, action-plan completion, and overall network performance.
Qualifications
Required: Business and financial acumen, analytical and problem-solving skills, strong communication and coaching abilities, organization, accountability, and proficiency with Excel and business technology.
Preferred: Relevant degree or experience in franchise operations, consulting, sales or operations management, financial analysis, project management, or business systems.
Core Competencies
Business and financial acumen, coaching, communication, relationship management, data-driven decision-making, problem-solving, adaptability, and accountability.
Career Development
PFM intends to develop FBCs through internal training, franchise experience, SOP and technology training, and professional education. Career progression: FBC Senior FBC Operations Leadership, based on performance and demonstrated capabilities.
Role Purpose
Help franchisees build stronger, healthier, and more profitable businesses by identifying opportunities, developing solutions, executing action plans, and taking ownership of results while maintaining PFM standards and values.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to Premier Pools & Spas Corporate.