Franchise Development Coordinator

Duties and Responsibilities

Development Team Support

• Provide administrative and operational support to the CDO and Franchise Development team.
• Coordinate internal and external meetings, conference calls, and development-related events.
• Prepare agendas, meeting materials, and follow-up action item summaries.
• Manage departmental calendars and scheduling as requested.
• Assist with travel arrangements and expense reporting.

Franchise Sales & Pipeline Administration

• Maintain and update franchise prospect records within CRM systems.
• Monitor prospect status and assist with pipeline reporting.
• Coordinate execution and distribution of franchise development materials.
• Support franchise candidate communication and follow-up activities.
• Track franchise application, approval, and onboarding milestones.

Reporting & Analytics

• Prepare weekly, monthly, and quarterly development reports.
• Compile market research, competitive intelligence, and territory analyses.
• Assist with revenue forecasting and development performance reporting.
• Generate KPI dashboards and presentation materials for leadership meetings.

Project Coordination

• Coordinate cross-functional projects involving Operations, Marketing, Legal, Finance, Real Estate, and Franchise Development.
• Track project milestones and ensure completion of assigned deliverables.
• Support franchise conferences, trade shows, discovery days, and recruiting initiatives.

Administrative Support

• Prepare presentations, correspondence, reports, spreadsheets, and contracts.
• Maintain development files, records, and documentation.
• Manage document routing and approval processes.
• Support budget tracking and vendor coordination as needed.

Qualifications

Required Education

• Associates degree or Bachelors degree in Business Administration, Marketing, Hospitality, Communications, or related field preferred.

Experience

• 2-5 years of experience in administrative coordination, sales support, franchise development support, business operations, or a related role.
• Experience supporting senior-level executives preferred.
• Experience working with CRM systems and reporting tools preferred.

Skills & Competencies

Technical Skills

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).
• Experience with CRM platforms such as Salesforce or similar systems.
• Strong reporting and spreadsheet capabilities.
• Ability to prepare executive-level presentations and reports.

Professional Skills

• Exceptional organizational and time-management abilities.
• Strong verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage confidential information with discretion.
• Strong follow-through and problem-solving capabilities.
• Ability to work independently while supporting multiple team members.

Personal Attributes

• Professional presence and customer-service mindset.
• Collaborative and team-oriented approach.
• Proactive and resourceful.
• Adaptable in a fast-paced growth environment.
• Strong sense of urgency and accountability.

Performance Expectations

Success in this position will be measured by:

• Accuracy and timeliness of development reporting.
• Effective support of franchise prospect pipeline activities.
• Responsiveness to development team and executive requests.
• Successful coordination of development projects and events.
• Timely completion of administrative and operational deliverables.
• Contribution toward franchise growth initiatives and overall team efficiency.