Franchise IT Support Technician

ENTRY-LEVEL POSITION • HANDS-ON TRAINING PROVIDED

DEPARTMENT

Information Technology

WORK LOCATION

Multiple McDonald's restaurant locations

EXPERIENCE

No prior IT experience required

COMPENSATION

To Be Determined

TRAVEL

Travel between locations required; mileage reimbursed per company policy

REPORTS TO

Technology Department Lead

• Must be at least 18 years of age*

Position Overview

Stieglitz Family McDonald's is seeking a dependable, motivated individual to help support the technology used across our restaurant locations. This entry-level, franchise-wide position assists with installation, troubleshooting, equipment replacement, maintenance, and documentation. No previous IT experience, degree, or technical certification is required; practical on-the-job training and guidance will be provided. Once training is completed this role will require restaurant staff training in restaurant troubleshooting tasks. The ideal candidate enjoys solving problems, learning about technology, and helping restaurant teams stay operational.

Key Responsibilities

Restaurant Technology Support

• Assist with troubleshooting point-of-sale (POS) registers, kitchen video systems (KVS), printers, scanners, payment entry devices (PEDs), controllers, and connected peripherals.
• Respond to technical issues in drive-thru, front counter, kitchen, customer areas, and manager's offices.
• Identify equipment accurately, explain problems clearly, and escalate issues that require advanced or authorized support.

Installation & Equipment Replacement

• Help install, label, test, and replace approved computers, pre-imaged registers, KVS/ORB controllers, payment devices, printers, cables, scanners, bump bars, and related equipment.
• Verify proper operation after a repair or replacement and keep work areas organized.

Basic Network & Preventive Maintenance

• Learn basic connectivity troubleshooting, cable management, and equipment identification.
• Help perform routine equipment checks, use approved cleaning supplies, and identify damaged or ageing equipment.

Franchise-Wide Service & Communication

• Travel to assigned restaurants for troubleshooting, repairs, installations, and planned upgrades.
• Work with restaurant managers, technical teammates, service desk personnel, and outside vendors to resolve issues while minimizing disruption.
• Record service activity, repairs, and recurring problems using approved tools and ticketing systems.

Training, Safety & Security

On-the-Job Training

• Learn computer and POS hardware fundamentals, technical terminology, common equipment failures, and systematic troubleshooting.
• Participate in supervised hands-on installations and repairs; assume independent tasks gradually as skills are demonstrated.
• Complete assigned learning activities and review relevant technical guidance and team communications.

Minimum Qualifications

• No previous IT experience, college degree, or technical certification required.
• Interest in technology, a willingness to learn, and attention to detail.
• Dependability, clear communication, and ability to follow instructions and established procedures.
• Ability to travel between assigned restaurant locations; valid driver's license required.
• Ability to perform routine hands-on equipment tasks safely in a restaurant environment.

Helpful Experience (Not Required)

Restaurant or customer-service experience; familiarity with Windows OS, cables, peripherals, or basic troubleshooting; interest in developing a career in IT.

Work Environment & Scheduling

This position supports multiple restaurant locations and may involve working in dining areas, kitchens, drive-thru spaces, offices, and equipment areas. Duties may include bending, kneeling, reaching, and moving technology equipment. Must be available for weekends and overnight installs. Mileage for approved business travel between assigned locations will be reimbursed in accordance with company policy.

Success in This Role

Success is demonstrated through reliability, steady technical growth, accurate troubleshooting, organized equipment handling, clear documentation, responsive communication, and a commitment to reducing technology-related interruptions.

This description summarizes the position and may be updated as business needs evolve. Technical tasks requiring additional training, approvals, or vendor supervision will be performed only when authorized.

Benefits

Paid sick leave and/or paid time off

Health insurance benefits

Tuition reimbursement and/or educational assistance

Training and advancement opportunities

Employee discounts and free meals