Fraud Analyst

Description: 

Responsibilities include but not limited to:

Review fraudulent activity alerts to determine appropriate loss mitigation next steps.
Use bank systems and applications to research and understand the alerted activity as compared to historical customer information and transactional activity.
Correspond with the Branch and other internal bank departments to further understand the customers banking behavior or where additional clarification is needed.
Render pay/no-pay decisions as it relates to the transactional activity identified in the fraudulent activity alert.
Correspond with the Branch and other internal bank departments to communicate the fraudulent activity alert conclusion (as needed or necessary).
Effectively manage alert documentation storage and record retention standards.
Perform other tasks and duties as assigned by their manager.
Provide training to team members as needed.
tools they use - IBS, xceed, SQN, FIS Image Center, Refine (A plus)