Immediate need for a talented
Fraud Investigator. This is a
06+ Months Contract opportunity with long-term potential and is located in
Atlanta, GA (Hybrid). Please review the job description below and contact me ASAP if you are interested.
Job ID:26-34580
Pay Range: $25 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
Key Responsibilities:- Manage and resolve 20 cases daily, focusing on financial risk and fraud-related concerns.
- Review merchant accounts according to established Standard Operating Procedures (SOPs).
- Deliver excellent customer service with empathy, especially in complex situations.
- Analyze customer information and transaction data to identify fraud indicators.
- Review financial data for irregularities and compliance issues.
- Follow risk management procedures to minimize potential exposure.
- Balance customer experience with risk policies while maintaining professionalism.
- Collaborate with cross-functional teams to resolve merchant-related issues.
- Identify process gaps and recommend improvements for operational efficiency.
- Stay informed about industry developments and emerging fraud trends.
Key Requirements and Technology Experience:- 2+ years of relevant experience in risk management, financial operations, fraud prevention, or financial/customer service call center environments.
- Strong understanding of customer service principles and customer empathy.
- Demonstrated ability to de-escalate difficult customer interactions.
- Experience handling high-volume inbound phone queues while maintaining productivity.
- Ability to prioritize multiple cases and meet SLAs and performance targets.
- Strong analytical, problem-solving, and critical-thinking skills with excellent attention to detail.
- Excellent organizational skills and ability to manage multiple priorities.
- High level of professionalism, integrity, and ethical judgment.
- Strong communication, collaboration, and teamwork skills.
- Ability to quickly learn and adapt to new technologies and processes.
- Proficiency in Client Workspace (G-Suite) and other relevant business software.
Our client is a leading
financial technology Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.
Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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