Description
Position Summary
The Assistant Vice President – Fraud Operations is a senior operational leader responsible for overseeing multiple fraud operations functions, leaders, and strategic initiatives while driving the organization's transition toward an AI-enabled fraud operating model. This role is accountable for operational performance, fraud risk management, customer outcomes, workforce capability, governance effectiveness, and enterprise-scale process optimization.
Operating within a human-plus-AI ecosystem, the AVP leads the integration of analytics, automation, fraud intelligence, and AI-assisted decisioning to improve fraud prevention effectiveness, decision quality, operational scalability, and business performance. The AVP serves as a critical link between Fraud Operations, Fraud Strategy, Analytics, Technology, Risk, Compliance, Customer Experience, and Enterprise Operations.
The AVP drives organizational modernization by optimizing how work is performed, ensuring effective human oversight of AI-enabled decisions, developing future leadership capability, and establishing scalable operational practices that balance fraud prevention, customer experience, compliance, and operational excellence.
Summary of Essential Job Functions
Leadership & Organizational Development
- Lead multiple operational leaders, managers, and analysts across major fraud functions.
- Develop leadership pipelines, succession strategies, and organizational capability plans.
- Build an environment focused on accountability, innovation, analytical excellence, and continuous improvement.
- Align workforce capability development with future-state business and technology needs.
- Drive organizational readiness for AI-enabled operating models and workforce transformation.
AI Operating Model Leadership
- Design and optimize human-plus-AI workflows across fraud functions.
- Drive adoption of AI-enabled investigations, automation, decision-support technologies, and analytics solutions.
- Establish governance mechanisms supporting AI validation, decision quality, auditability, and compliance.
- Ensure business processes effectively balance human judgment and AI-generated recommendations.
- Partner with Technology, Data Science, Fraud Strategy, and Analytics teams to improve AI model performance and business outcomes.
Strategic & Analytical Leadership
- Leverage fraud intelligence, analytics, and performance reporting to identify emerging threats and strategic opportunities.
- Drive strategic analytical insights that improve operational performance, fraud prevention effectiveness, customer outcomes, and business performance.
- Translate enterprise trends into actionable business recommendations.
- Lead root cause analysis efforts involving significant fraud losses, customer concerns, operational weaknesses, and AI performance issues.
Judgment & Decision-Making
- Apply sound independent judgment balancing strategic priorities, operational execution, regulatory requirements, customer impacts, and risk management.
- Make decisions affecting multiple business functions and operational areas.
- Evaluate complex fraud, customer, operational, and technology risks requiring organization-wide intervention.
Influence & Communication
- Influence decision-making across multiple operational functions and stakeholder groups.
- Build strategic partnerships with Technology, Analytics, Risk, Compliance, Operations, and Customer Experience leaders.
- Communicate operational risks, fraud trends, AI performance insights, and business recommendations to senior leadership.
- Drive alignment on strategic priorities and transformation initiatives.
People Development
- Establish function-level onboarding, leadership development, succession planning, and capability frameworks.
- Develop future leaders capable of operating within increasingly AI-enabled environments.
- Promote analytical rigor, critical thinking, adaptability, and innovation across leadership teams.
Champion Innovation & Change
- Lead modernization initiatives involving fraud prevention, decision quality, workforce transformation, analytics, and AI adoption.
- Challenge traditional operating models and implement scalable future-state solutions.
- Drive continuous improvement initiatives with measurable business outcomes.
Quality & Control Environment
- Design and strengthen control frameworks across multiple operational functions.
- Identify systemic risks, governance gaps, and operational vulnerabilities.
- Lead enterprise remediation initiatives and ensure regulatory readiness.
- Maintain accountability for fraud controls, AI governance practices, and operational risk management.
Position Requirements
- Bachelor's degree in Business, Finance, Criminal Justice, Analytics, Risk Management, Data Science, Information Systems, or related field.
- 9+ years of progressive experience in fraud operations, financial crimes, fraud investigations, analytics, risk management, or related disciplines.
- 5+ years of leadership experience managing managers, multiple teams, or operational functions.
- Demonstrated success leading large-scale operational transformation and AI-enabled initiatives.
- Advanced expertise in fraud prevention, fraud operations, workforce management, analytics, and operational risk management.
- Strong knowledge of AI governance, model validation, automation, and human-in-the-loop operating models.
Credit One Bank, N.A. is a data-driven financial services company based in Las Vegas. Founded in 1984, Credit One Bank offers a spectrum of credit card products for people in all stages of financial life. Credit One Bank is an equal opportunity employer committed to diversity and inclusion and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin. Reasonable accommodations can be made for those who require them, including access to job applications and workplace accommodations. Employment at Credit One Bank is based on mutual consent (also known as at-will). This means that employees and the Bank may terminate the employment relationship at any time, with or without cause and with or without notice. Please contact the recruiter for this position to learn more. Credit One Bank does not accept unsolicited resumes from agencies and is not responsible for related fees.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.