Fraud Operations Business Analyst

In office and Work @ Home available. Must live in one of the following states: AZ, CA, HI, ID, IA, MI, NV, NH, NJ, NM, OR, TN, TX, UT, VT, VA, & WA.

This role blends analytical expertise with strategic leadership, supporting enterprise-wide fraud initiatives and guiding an Agile Fraud Solutions team to deliver innovative, compliant, and effective fraud mitigation capabilities. This position understands the regulatory landscape, can translate complex compliance requirements into actionable business and technical solutions, and thrives in a collaborative, fast-paced environment.

Fraud & BSA Compliance Analysis

• Interpret and apply BSA/AML, fraud, and regulatory requirements to businessprocesses, system enhancements, and operational workflows.
• Conduct risk assessments to identify fraud vulnerabilities and recommendmitigation strategies.
• Analyze fraud trends, suspicious activity patterns, and operational data toSupport decision-making and compliance reporting.
• Partner with BSA Compliance and Fraud Operations teams to ensure alignmentwith regulatory expectations and internal policies.
• Support audits, regulatory exams, and internal reviews by preparingdocumentation, data, and process explanations.
  
  

Business Analysis & Solution Design

• Gather, document, and refine business requirements for fraud detection systems,case management tools, and compliance platforms.
• Translate business needs into functional specifications for technology teams.
• Evaluate current-state processes and recommend improvements that enhancefraud prevention, customer experience, and operational efficiency.
• Develop user stories, acceptance criteria, and process flows that support Agile
• Facilitate cross-functional workshops, requirements sessions, and solutiondesign discussions.

Leadership of the Fraud Solutions Agile Team

• Serve as a support to the Product Owner acting as a Lead Analyst for the FraudSolutions Agile team, guiding sprint planning, backlog prioritization, and roadmap
• Ensure the team delivers high-quality fraud prevention capabilities,enhancements, and system integrations.
• Collaborate closely with developers, QA analysts, data scientists, and businessstakeholders to ensure clarity of requirements and alignment with strategic goals.
• Monitor sprint progress, remove blockers, and ensure timely delivery of featuresthat support fraud detection, case management, and compliance workflows.
• Champion Agile best practices and foster a culture of continuous improvementwithin the team.
  
  

Stakeholder Engagement & Communication

• Act as a liaison between Compliance, Fraud Operations, Technology, andbusiness units.
• Communicate complex fraud and compliance concepts in clear, actionable termsfor both technical and non-technical audiences.
• Prepare executive-level reporting on fraud trends, project progress, and risk
• Build strong relationships with internal partners to ensure alignment on prioritiesand outcomes.

Required Qualifications:

• Bachelor’s degree in Business, Finance, Information Systems, or related field;
• 3–7+ years of experience in Fraud, BSA/AML compliance, or financial crimes risk management.
• Proven experience as a Business Analyst supporting fraud or compliance-related systems.
• Strong understanding of fraud detection tools, transaction monitoring systems, and case management platforms.
• Experience working in Agile environments
• Excellent analytical, problem-solving, and communication skills.
• Ability to manage competing priorities and drive results in a dynamic environment.

Preferred Qualification:

• Familiarity with machine learning–based fraud models or rules-based detection systems.
• Experience with Jira, Confluence, or similar Agile tools.
• Experience with Python and R
• Strong SQL abilities
• Experience with both Oracle and Microsoft
• Knowledge of banking operations, payments, digital channels, or financial services technology.
• Ability to translate regulatory requirements into technical specifications