Freight Dispatch Coordinator — Load Recovery & Service Support
Full-Time | Remote — United States | U.S. Trucking Operations
When a Load Goes Sideways, Someone Has to Get It Back on Track
We are hiring a Freight Dispatch Coordinator to support active U.S. trucking operations with a focus on load recovery, service exceptions, shipment monitoring, and transportation coordination.
This position is designed for candidates with practical U.S. trucking, transportation, or logistics experience who can think clearly under pressure, communicate accurately, and identify appropriate next steps when freight operations do not go according to plan.
Previous employment specifically under the title of Freight Dispatcher is not required. Relevant transportation experience and working familiarity with U.S. freight load boards are required.
Load Recovery & Service Support
- Monitor active freight movements and identify missed check-ins, scheduling conflicts, delays, and service exceptions.
- Gather accurate information from drivers, brokers, shippers, and receivers before determining appropriate next steps.
- Coordinate revised appointment information and authorized recovery actions when shipments are delayed.
- Assist with identifying workable transportation options when freight plans change.
- Communicate updated shipment information promptly to applicable parties.
- Escalate situations requiring management, safety, compliance, or operational review.
Freight Evaluation
- Use DAT One, Truckstop, or comparable freight load boards when freight needs to be evaluated or replacement freight considered.
- Review available freight based on equipment, lane, rate, mileage, deadhead, appointments, and operating requirements.
- Calculate loaded mileage, deadhead mileage, total trip mileage, and rate per mile.
- Consider driver availability and Hours of Service when evaluating transportation options.
- Identify unrealistic schedules, excessive deadhead, equipment conflicts, or other operational concerns.
- Present appropriate freight options for authorized review and booking.
Service Exceptions
Assist with operational situations involving:
- Pickup or delivery delays
- Appointment changes
- Detention
- Layover
- Equipment or mechanical problems
- Driver Hours-of-Service limitations
- Missed or delayed check-ins
- Load cancellations or changes
- TONU situations
- Documentation problems
- Broker or shipment discrepancies
- Other applicable transportation exceptions
Transportation Documentation
- Maintain accurate dispatch notes and shipment records.
- Review rate confirmations and appointment information.
- Maintain bills of lading, proof-of-delivery records, and applicable transportation documentation.
- Document delays, revised appointments, detention, layover, TONU, and other shipment exceptions.
- Maintain accurate communication histories and operational updates.
- Identify missing or inconsistent information requiring follow-up.
Required Transportation Background
Applicants must have previous professional experience or practical knowledge in an applicable transportation area, such as:
- CDL-A trucking
- Fleet operations or fleet support
- Transportation coordination
- Logistics operations
- Freight brokerage support
- Carrier operations
- Load planning
- Dispatch assistance
- Comparable U.S. trucking operations
Required Skills
- Working knowledge of U.S. trucking and transportation operations.
- Familiarity with DAT One, Truckstop, or comparable U.S. freight load boards.
- Understanding of CDL-A driver schedules and Hours-of-Service considerations.
- Understanding of pickup and delivery appointments.
- Ability to calculate loaded mileage, deadhead mileage, and rate per mile.
- Ability to recognize transportation problems and determine when escalation is required.
- Fluent professional spoken and written English.
- Calm and professional telephone communication.
- Strong organization, documentation, and follow-up skills.
- Computer proficiency and ability to work with spreadsheets and transportation records.
- Reliable computer and stable high-speed internet connection.
- Ability to work independently in a remote environment.
Helpful Additional Experience
- ELD systems
- Dry Van or Reefer operations
- Detention and layover documentation
- TONU documentation
- Freight claims or exception tracking
- Transportation-management systems
- Broker verification
- Active-load tracking
- Rate confirmations, BOLs, and POD documentation
Work Arrangement and Schedule
This is a full-time remote position supporting U.S. trucking operations.
Qualified applicants may be considered throughout the United States.
The position requires availability during assigned U.S. trucking operating hours. Specific working days and schedules will be provided as part of the hiring process.
Applicants must maintain a professional remote-work environment with reliable internet and dependable communication capability.
Compensation
- Weekly Compensation Range: $2,000–$3,500
- Employment: Full-Time
Compensation within the stated range will depend on relevant transportation experience, qualifications, demonstrated capabilities, and assigned responsibilities.