Freight Dispatcher — Shipment Tracking & Driver Updates
Full-Time | Remote — United States | U.S. Transportation Operations
Know Where the Freight Is — Before Someone Has to Ask
We are hiring a Freight Dispatcher — Shipment Tracking & Driver Updates to support U.S. transportation operations by monitoring active shipments, confirming freight milestones, and maintaining accurate communication with drivers, brokers, shippers, receivers, and operations personnel.
This position focuses on real-time shipment visibility, accurate status reporting, organized documentation, and early identification of service exceptions.
Previous professional employment specifically as a Freight Dispatcher is not required. Applicants must, however, have relevant U.S. trucking, transportation, or logistics experience and practical familiarity with U.S. freight load boards.
Shipment Visibility & Driver Communication
- Monitor assigned freight from pickup confirmation through transit, arrival, unloading, and completed delivery.
- Confirm pickup and delivery appointment times, driver check-in and check-out information, and shipment reference numbers.
- Request and record accurate updates from drivers, brokers, shippers, and receivers.
- Maintain current shipment-status records in transportation-management systems, spreadsheets, and approved communication systems.
- Identify missed check calls, late arrivals, detention exposure, appointment conflicts, and delivery changes.
- Escalate delays and service problems promptly.
- Document who was notified and any outstanding action required.
- Communicate verified estimated arrival information without making unauthorized delivery commitments.
- Collect and organize bills of lading, proof-of-delivery documents, and applicable shipment records.
Freight Dispatch Support
- Use DAT One, Truckstop, or comparable freight load boards to review freight relevant to assigned operations.
- Compare pickup and delivery requirements, freight lanes, loaded miles, deadhead miles, and rate-per-mile information.
- Review rate confirmations for reference numbers, locations, appointment instructions, equipment requirements, and other operational details.
- Recognize how driver Hours of Service, traffic, weather, facility delays, and equipment requirements may affect shipment progress.
- Coordinate routine load updates with authorized dispatch and carrier personnel.
- Obtain appropriate authorization for decisions outside assigned responsibilities.
- Maintain accurate records of driver contacts, broker communications, shipment exceptions, and completed follow-up.
Transportation Documentation
- Maintain accurate shipment and dispatch records.
- Review and organize rate confirmations.
- Maintain bills of lading and proof-of-delivery documentation.
- Document pickup, transit, arrival, unloading, and delivery milestones.
- Record detention, layover, appointment changes, delays, and other applicable freight exceptions.
- Maintain accurate communication histories.
- Identify missing or inconsistent shipment information requiring follow-up.
Required Transportation Background
Applicants must have previous professional experience or practical knowledge in an applicable transportation area, such as:
- CDL-A truck driving
- Fleet operations or fleet support
- Transportation coordination
- Freight brokerage support
- Carrier operations
- Logistics operations
- Shipment tracking
- Dispatch assistance
- Comparable U.S. trucking operations
Required Skills
- Working knowledge of U.S. trucking and transportation operations.
- Familiarity with DAT One, Truckstop, or comparable U.S. freight load boards.
- Understanding of Dry Van, Reefer, Flatbed, and Step Deck operations.
- Understanding of pickup and delivery processes.
- Ability to calculate loaded mileage, deadhead mileage, and basic rate-per-mile information.
- Working knowledge of driver Hours-of-Service considerations.
- Ability to monitor multiple active shipments and maintain accurate status information.
- Fluent professional spoken and written English.
- Strong professional telephone, email, and messaging communication.
- Strong organization and accurate data-entry skills.
- Computer and spreadsheet proficiency.
- Reliable computer and stable high-speed internet connection.
- Ability to work independently in a remote environment.
Helpful Additional Experience
- Shipment tracking
- Driver check calls
- Transportation-management systems
- ELD-based status reporting
- Dry Van operations
- Reefer operations
- Flatbed or Step Deck operations
- Detention and layover documentation
- Broker verification
- Rate confirmations, BOLs, and POD documentation
Work Arrangement and Schedule
This is a full-time remote position supporting U.S. transportation operations.
Hiring location: Orlando, Florida, United States.
Hiring market: Remote — United States.
Qualified applicants may be considered throughout the United States.