Fresh Design Operations Manager

• Lead, coach and develop supervisors, designers and production staff across floral design, planter production, events and receiving operations.
• Manage hiring, onboarding, performance reviews, employee development and scheduling.
• Foster a positive, collaborative culture while leading teams through peak seasons and organizational change.

• Oversee daily floral, planter and event production to ensure quality, efficiency and on-time order completion.
• Plan production schedules, allocate labor and maintain organized workspaces, inventory controls and operational standards.
• Partners with team leads to manage receiving, cooler operations and production workflows.

• Support the growth and profitability of the weddings and events business.
• Balance event production with everyday operations while ensuring pricing, margins and customer satisfaction goals are met.
• Lead holiday and peak-season planning, including staffing, production schedules and resource allocation.

• Manage department performance, including sales, margins, labor, inventory and controllable expenses.
• Drive productivity improvements, minimize waste and support budget goals through effective planning and resource management.
• Review business results and identify opportunities for operational and financial improvement.

• Partner with Merchandising, Marketing, Operations, Finance, Stores and IT to improve processes, solve problems and support successful product launches.
• Lead continuous improvement initiatives that increase efficiency, communication and teamwork across departments.

• Support special projects and other duties as assigned.

• Standing on feet most of the day
• Frequently lift 10–30 pounds; occasionally lift 50 pounds
• Push and pull loaded carts daily
• Temperature variations, including regular work in a refrigerated cooler
• Weekend, early-morning, event and extended hours required during peak periods

• Minimum 5 years' experience leading production or operations teams, with knowledge of floral products, care and handling
• Demonstrated conflict management skills: able to address disagreements directly and fairly, mediate between individuals and teams, and reach clear resolutions
• Proven cross-functional leadership, builds strong working relationships and leads collaboration across Merchandising, Operations, Marketing, Marketing, Stores and Finance to achieve shared goals
• Strong sense of accountability takes ownership of results, holds self and others to clear standards, and follows through on commitments
• Change leadership experience: able to guide a team through organizational change with clarity, confidence and consistency
• Calm, poised and professional demeanor, especially under pressure, during peak periods and in difficult conversations
• Supervisory training and experience in hiring, scheduling, managing performance (including discipline) and maintaining employee morale in a productive environment
• Ability to respond positively and lead teams through stressful situations and peak business periods
• Planning ability to develop and execute seasonal peaks and everyday activities
• Deep understanding of spoilage principles and activities
• Operational skills to lead and organize an effective, efficient physical workspace
• Exceptional communication skills to lead and communicate with individuals on work direction and performance issues
• Ability to resolve interdepartmental issues involving inventory, labor, schedules, employee issues and special-order coordination
• Reading and math skills to research and analyze the effectiveness and efficiency of the business and operations to deliver business goals
• Technology skills, including email, Excel and Bachman's sales and inventory systems
• Financial management of a production operation: labor budget, inventory and shrink

• Floral design skills, with knowledge of design products and techniques
• Experience in high-volume floral, horticultural or similar production operations (multi-unit florist, wholesale floral, grocery floral or food production)
• Experience leading other leaders and teams of 20 or more
• P&L responsibility for a multi-million-dollar operation
• Experience with weddings and events, or other custom, quote-based work
• Experience rebuilding team morale after a period of change

• Employee Discount
• Medical Insurance
• Dental Insurance
• Vision
• Life and AD&D
• Disability, Accident, Critical Illness Insurance
• 401(K)
• ID Watchdog
• Pet Insurance
• Wellness
• Employee Assistance Program (EAP)
• PTO
• Paid Holidays (6/year)

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