Freshservice IT Tools Developer / Administrator

Hermitage Infotech
  • Edison, New Jersey
  • Autofill and Review
27 days ago

Job Description

Please go through the req given below and kindly send me your profile in word document along with your minimum expected salary on W2, work authorization and availability. This is a onsite position in Long Island City, NY. Please share me your linked in ID details also.  Role: Freshservice IT Tools Developer / Administrator Location: Edison, NJ (Remote)Freshservice/Freshworks certifications.ITIL Foundation certification. Experience implementing or migrating Freshservice in an enterprise environment. Experience with CMDB architecture and IT asset management. Experience migrating from platforms such as ServiceNow, Jira Service Management, BMC, or ManageEngine. Experience with identity management, SSO, SCIM, and automated user provisioning. Familiarity with DevOps practices, source control, testing, and structured release management. Experience using AI and automation capabilities within IT service-management environments.Key Technical Skills Primary: Freshservice Administration | Freshservice Workflow Automator | ITSM | ITIL | Service Catalog | Incident Management | Change Management | Problem Management | Asset Management | CMDB Development / Integration: REST API | Webhooks | JSON | OAuth | PowerShell | Python | JavaScript Microsoft Ecosystem: Azure | Microsoft Entra ID | Microsoft 365 | Teams | Power Automate Operational: SLA Management | Reporting & Dashboards | Automation | Integration Troubleshooting | Documentation | Release ManagementRegards Varma 732-338-7524

Numbers & Facts

LocationEdison, New Jersey

Skills

  • Application Programming Interface (API)unmatched
  • Artificial Intelligence (AI)unmatched
  • Asset Managementunmatched
  • Atlassian JIRAunmatched
  • Automationunmatched
  • Change Managementunmatched
  • DevOpsunmatched
  • Documentationunmatched
  • Ecosystemsunmatched
  • IT Service Management (ITSM)unmatched
  • ITIL (IT Infrastructure Library)unmatched
  • Identify Issuesunmatched
  • Identity Data Managementunmatched
  • Incident Managementunmatched
  • JSONunmatched
  • JavaScriptunmatched
  • Microsoft Product Familyunmatched
  • Microsoft Windows Azureunmatched
  • OAuthunmatched
  • Operations Managementunmatched
  • Python Programming/Scripting Languageunmatched
  • REST (Representational State Transfer)unmatched
  • Release Management/Engineeringunmatched
  • Reporting Dashboardsunmatched
  • Service Level Agreement (SLA)unmatched
  • ServiceNowunmatched
  • Single Sign-On (SSO)unmatched
  • Source Code/Configuration Management (SCM)unmatched
  • Technical Supportunmatched
  • Windows PowerShellunmatched

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