Front Desk Administrative Assistant

Why Apply to New Frontier Immigration Law.

Join the New Frontier Immigration Law team and help change the lives of 1 million undocumented immigrants in the USA. Our mid-sized law firm in Phoenix, AZ is committed to humanitarian-based immigration and finding innovative solutions for seemingly impossible problems.

Are you ready to join one of the fastest-growing law firms in the US, where incredible opportunities await? Here, we don't just offer a job: we provide an environment that challenges you to become the best version of yourself.

Learn more about New Frontier Immigration here. Learn more about our CEO/Founder Hillary here. Learn more about our Core Values here.

Role Objective:

We are seeking a Front Desk Administrative Assistant to join our team. As the first point of contact for the Firm - whether by phone or in person - this person ensures every client, prospective client, and visitor receives a professional and welcoming experience. They are efficient problem-solvers, skilled at quickly understanding what someone needs and either providing the information directly or connecting them with the right resource. Beyond front-desk duties, this role also supports day-to-day office operations including client communication, document handling, payment processing, and maintaining a well-organized office making it a critical part of the Firms daily functioning.

Responsibilities:

Front Desk & Office Operations

Opens and closes the office daily. Greets clients and visitors, providing a professional and welcoming first impression. Regularly cleans and organizes commonly used areas, including the seating area and conference rooms. Maintains supplies inventory - monitoring stock levels, anticipating needs, and placing and expediting orders. Orders supplies and manages office equipment as part of general administrative support.

Client Communication & Support

Manages client communication, answering questions and ensuring client needs are met. Takes payments via cash, money order, check, and LawPay. Exhibits polite, professional communication across phone, email, and mail.

Scheduling & Document Management

Reviews Outlook calendars and scheduled appointments, staying ahead of upcoming meetings and deadlines. Scans signed forms into Filevine following client reviews. Processes incoming mail by scanning and uploading to Dropbox. Performs general administrative duties, including filing, copying, binding, and scanning.

Team Support & Confidentiality

Maintains confidentiality of all sensitive client information and documents. Supports the broader team through strong organization and communication. Performs other duties as assigned by the supervisor.

Requirements:

Fluency in Spanish. Ability to commute to our Phoenix and Glendale, AZ offices (this is not a remote position). High school diploma or equivalent. 1-3 years of similar administrative or front-desk experience. 1+ years of experience with Microsoft Office (Word, Excel) and Google products. 1+ years of customer service experience. Strong work ethic, problem-solving skills, and attention to detail. Ability to maintain confidentiality of sensitive information. Reliable, accurate, and detail-oriented in day-to-day work.

Compensation & Benefits:

$20 hourly Health, Vision, Dental PTO Comprehensive health insurance package 401(k) with company match Paid time off and holidays