Benefits:About the Role:Genesee County Humane Society is looking for a Front Desk/Adoption Counselor to join our team in Burton, MI! You'll be the first face people see when they walk through our doors — helping animals find their forever homes while providing outstanding service to our community.
Responsibilities:- Assess prospective adopters and their selected animal(s) for appropriateness according to prescribed guidelines - the goal being an adoption in both the animal's and adopter's best interest
- Record all transactions involving adopted animals in the Shelter Database - including issuing receipts according to prescribed procedures
- Counsels adopting persons about shelter rules with respected to spaying/neutering, and informs them of health inspections and other participating veterinary services available
- Returns all phone messages
- Provides customer assistance to shelter visitors to the kennel areas when not engaged in other activities
- Assures that the front desk is manned during all hours open to the public
- Refers questions about non-routine circumstances and all disgruntled customers to the Team Leader, Adoption Manager or Shelter Manager
- Refers questions from customers about animal health, maintenance and feeding to the customer's veterinarian
- Other duties as assigned by the Team Leader, Adoption Manager, Shelter Manager and/or Executive Director
Requirements:- High school diploma or equivalent
- Strong written and verbal communication skills
- Ability to work well with customers, volunteers and staff
- Demonstrates a comprehensive understanding of the safe handling of dogs and cats
- Demonstrates strong ability to utilize a PC data base throughout the adoption process
- Can lift up to 40 pounds
- Agreement with and dedication to the mission of the Humane Society of Genesee County
- Ability to work weekends, holidays, and flexible hours as needed
- Experience with animals or in a shelter/veterinary environment is a plus
About Us:Genesee County Humane Society has been a trusted resource for animal rescue, adoption, and welfare in the Burton, MI community for decades. Our dedicated team works tirelessly to give every animal a second chance at a happy, healthy life. We're proud to be a place where both animals and the people who love them are treated with kindness and respect.