Front Desk Agent

Claremont

Brookline, Massachusetts

2 days ago

Job Description

FRONT DESK AGENT

HOMEWOOD SUITES

Location: 111 Boylston Street, Brookline, MA 02445

Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Part-Time Front Desk Agent to join our team at Homewood Suites/Brookline.This is your chance to start your career with a growing company that values your passion and dedication.

JOB DESCRIPTION:

This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team! Shift will require days, nights and weekend availability.

KEY RESPONSIBILITIES:

Always exhibit courteous hospitality to guests and associates.
Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
Administer hotel guest payment policies.
Maintain a positive work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers & management.
Post all charges including valet and other miscellaneous charges to guest account.
Maintain hotel key security system.
Oversee safe deposit boxes for guests.
Verify credit cards and balance bank at the end of the shift.
Run and verify availability report at the beginning of the shift. Update report as needed.
Review communications log at the beginning of the shift.
Know and follow the hotel’s emergency procedures in the event of an actual emergency.
Notify appropriate supervisor immediately of any problem with rooms.
Check in and check out should be as expeditious as possible.
Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
Prompt distribution and notification to guests of mail.

REQUIREMENTS:

High school graduate or equivalent
Previous hotel-related experience desired
Must be available to work days, nights, weekends, and holidays
Must speak, read, write, and understand English
Ability to frequently sit, stand, walk during shift
Ability to occasionally lift and carry up to 40 pounds

Claremont Companies offers a fantastic benefits and rewards package that includes:
Benefits:

Competitive Wages
Medical, Dental, and Vision Insurance
Flex Spending Account
FSA Dependent Care
Long Term Disability
Group Term Life Insurance
401(k) retirement plan with Employer Match
Vacation
Holiday Pay
Sick Pay
Employee Assistance Program
Tuition Reimbursement

Compensation for this role will depend on several factors, including, but not limited to, a candidate’s qualifications, skills, competencies, and experience that may fall outside of the range listed. Claremont Companies is an equal opportunity employer. EOE M/F/D/V

INDPR2

LI-DNP

Numbers & Facts

Location	Brookline, Massachusetts
Website	https://claremontcorp.com/careers/

Skills

Credit Cardsunmatched
Dental Insuranceunmatched
Employee Assistance Planunmatched
English Languageunmatched
Flexible Spending Accountsunmatched
High School Diplomaunmatched
Hospitality and Tourismunmatched
Life Insuranceunmatched
Lift/Move 40 Poundsunmatched
People Managementunmatched
Vision Planunmatched
Voice Mailunmatched

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