Job Description - Below are the responsibilities, expectations, and requirements of this position Position Title: Front Desk Agent Reports To: Front Office Manager/Operations Manager Benefits - Competitive salary based on previous experience ranging from $17 to $20 per hour worked
- 3 weeks paid time off available to be accrued per year
- 40 hours PTO available to rollover each year.
- Health Insurance Benefits - partial coverage paid by hotel
- Dental Insurance Benefits - partial coverage paid by hotel
- Vision Insurance Benefits - partial coverage paid by hotel
- Life Insurance - coverage paid by hotel
- 401k plan with employer matching 100% up to 4% of personal contributions
- Paid holidays
- Monthly MBTA pass paid by hotel
Responsibilities - Check-in and Check-out guests, keeping their information confidential
- Handle all reservation inquiries, cancellations, and amendments
- Ensure guest satisfaction and uphold the highest quality of guest service
- Answer inquiries pertaining to hotel services, registration of guests, and shopping, dining, travel directions, transportation, or entertainment reservations for guest
- Ability to follow shift checklist and accurately record notes throughout your shift
- Review VIP reservations for incoming and in-house guests
- Sort and track incoming mail and messages
- Transmit and receive messages using all communication avenues
- Ability to accurately use various office software
- Have a full working knowledge and expertise of each shift including night audit
- Accurately perform all cash handling and safety deposit box procedures
- Monitor lobby traffic and control the flow of non-guests entering the hotel when needed
- Must have a comprehensive knowledge of service standards, guest relations, and etiquette
- Must have a comprehensive knowledge of all applicable Federal, state, and local health and safety regulations
- Must have a comprehensive knowledge of the English language to effectively communicate with guests and associates
- Must have excellent mathematical and computer skills
- High school education and or relevant training and experience required. Additional education preferred
- Additional language ability preferred
- roomMaster training preferred, but not required
Expectations - Always conducts him\herself (acts and dresses) professionally; sets standards for all associates
- Ability to verbally communicate effectively with guests, vendors, and other associates
- Ability to assist with the preparation of statistical reports and presentations as needed
- Ability to accurately report information
- Ability to quickly resolve guest complications such as location changes or credit issues
- Ability to effectively field guest complaints and develop effective solutions and results
- Projects and assignments are completed thoroughly, professionally, and with care
- Adjusts to high-pressure conditions and can adapt to change
- Assumes responsibility for personal growth and development
- Expresses ideas and conveys information clearly, effectively, and professionally
- Attend required meetings
- Ability to remain calm and alert, especially during emergencies or heavy hotel activity
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