Front Desk Agent

Front Desk Agent

We are seeking a friendly, dependable, and experienced Front Desk Agent to join our dynamic team at Hilton. This full-time position requires hotel front desk experience, a commitment to exceptional guest service, and the availability to work shifts between 12:00 PM and 11:00 PM, including weekends and holidays. The ideal candidate is punctual, professional, and thrives in a fast-paced hospitality environment.

Key Responsibilities:

• Greet and welcome guests promptly and courteously upon arrival.
• Check guests in and out efficiently using the property management system (PEP).
• Process guest payments, room charges, and other transactions accurately.
• Provide guests with information about hotel amenities, services, and local attractions.
• Resolve guest concerns and complaints with professionalism and urgency.
• Ensure all guest interactions meet Hilton brand standards for service and presentation.
• Answer phone calls, handle reservations, and respond to inquiries in a timely manner.
• Maintain a clean and organized front desk and lobby area.
• Coordinate with housekeeping and maintenance teams to fulfill guest requests.
• Follow daily checklists, shift reports, and standard operating procedures.
• Uphold safety and security procedures for guests and hotel property.
• Perform other related duties as assigned by the Front Office leadership team.

Qualifications:

• Previous hotel front desk experience is required (Hilton brand experience is a plus).
• Must be able to work a flexible schedule between 12:00 PM and 8:00 PM, including weekends and holidays.
• Strong interpersonal, communication, and customer service skills.
• Proficient in using hotel management software and standard office equipment.
• Ability to handle cash, credit cards, and perform basic math functions.
• Reliable and punctual with a professional appearance and demeanor.
• Able to stand for extended periods and perform physical tasks associated with front desk duties.

Why Join Our Team:

• Work with a globally recognized brand known for excellence in hospitality.
• Be part of a collaborative and supportive team environment.
• Opportunities for training, development, and career advancement.
• Competitive pay and benefits available to full-time team members.

To Apply: Please submit your resume and brief cover letter outlining your front desk experience and availability. We look forward to welcoming a new team member who shares our passion for service and hospitality excellence.