Front Desk Agent

Holiday Inn Express & Suites - Urgent and Immediate Opening for a Highly Skilled Front Desk Agent

Are you seeking a fun and dynamic workplace where your excellent customer service skills shine? Do you love engaging with guests and creating a warm, welcoming atmosphere? If yes, this exciting Front Desk Agent role is the perfect fit for you!

Join the Holiday Inn Express & Suites team as a talented Front Desk Agent and become the friendly face guests rely on. Enjoy a loving and enthusiastic hospitality environment where you can develop strong organizational and communication skills. Full-time and part-time positions are available, with health insurance benefits for full-time employees.

Key Responsibilities

• Greet and assist guests warmly and professionally
• Maintain a constant presence at the front desk to ensure smooth operations
• Process guest check-ins and check-outs efficiently
• Handle billing, post charges, and collect payments accurately
• Create reservations and manage room availability
• Answer phone calls and provide information about the local area
• Coordinate with housekeeping for room status and guest requests
• Maintain security of guest information, keys, and cash drawer
• Ensure cleanliness of front desk and lobby areas

Qualifications

• High school diploma or equivalent
• Preferred experience in customer service or hotel industry
• Strong interpersonal, organizational, and problem-solving skills
• Computer literacy and strong communication skills
• Ability to stand for up to 8 hours and lift up to 30 pounds
• Availability to work weekends

Why You Should Apply

• Work in a deliciously fun and enthusiastic hospitality environment
• Gain valuable experience in guest relations and hotel operations
• Enjoy a supportive team atmosphere and opportunities for growth
• Health insurance benefits available for full-time employees

Location:7121 York Center Drive, Dayton, OH 45414

Apply today to become a dynamic part of our welcoming Holiday Inn Express & Suites family and make every guest’s stay memorable!

Beginning with the first hotel in 1985, Indiana Hospitality Group has grown to become a substantial participant in the industry. Designing, building, owning, and operating a portfolio of hotels consisting of Marriott, Hilton, Intercontinental Hotels Group and Choice Hotels. At each property our goal is to exceed the guest expectations and
provide a unique guest experience. Clean-Fixed-Friendly Hotels!

Salary

$16.00 per hour

Job Type

Full time, Part time