Front Desk Agent

Be the face of Fort Wayne's premier full-service hotel and convention center. At Hilton Fort Wayne, our Front Desk Agents create memorable first impressions, deliver exceptional hospitality, and play a key role in ensuring every guest enjoys an outstanding stay. If you enjoy working with people, thrive in a fast-paced environment, and take pride in delivering great service, we'd love to meet you.
Shift: Second Shift (3:00 PM – 11:00 PM)
Candidates must be available to work weekends and holidays as needed.
Responsibilities:

• Welcome guests with a friendly, professional attitude
• Process guest check-ins, check-outs, room assignments, and payments
• Assist guests with questions, requests, and local recommendations
• Handle reservations, cancellations, and room changes
• Promote hotel services, amenities, and guest programs
• Maintain guest privacy and confidentiality in accordance with company policies
• Follow cash handling, credit card, and accounting procedures
• Attend department meetings and training sessions as scheduled
• Work closely with team members to ensure an exceptional guest experience
• Perform other duties as assigned by management

• Strong customer service and communication skills
• Dependable, professional, and detail-oriented
• Ability to multitask in a fast-paced environment
• Positive attitude and team-first mindset
• Previous hotel experience or Hilton PEP experience is preferred, but not required

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability Insurance
• Life Insurance
• Paid Time Off
• Vacation Pay
• Holiday Pay
• Employee Discount
• Hilton Team Member Travel Program with discounted rates at Hilton properties worldwide
• Career Growth and Advancement Opportunities

• 40 hours per week

• Full-Time

• In Person
• Fort Wayne, Indiana

Join a team that delivers exceptional hospitality, creates memorable guest experiences, and represents one of the most recognized brands in the world. Apply today and start your Hilton career