Benefits:- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
Position Summary
The Front Desk Agent welcomes guests, completes check in and check out, and provides friendly, accurate service throughout the guest stay, representing the hotel to brand standards.
Essential Duties
- Greet and register guests warmly, assign rooms, issue keys, and check guests out.
- Answer phone and in person inquiries about reservations, rates, hotel services, and the local area.
- Make and change reservations, and resolve guest concerns promptly or refer them to a manager.
- Post charges and payments accurately, handle cash and credit cards following hotel procedures, and balance a personal cash drawer.
- Communicate room status and guest requests to Housekeeping, Engineering, and other departments.
- Protect guest privacy and safety, including key control, lost and found, and emergency procedures.
- Keep the front desk and lobby clean, organized, and stocked.
- Assist coworkers and perform other duties as assigned.
Qualifications
- Hotel or customer service experience preferred. Training provided.
- Ability to learn the hotel property management system and other computer applications.
- Ability to handle cash accurately and follow cash handling procedures.
- Ability to read, write, and communicate well enough to record guest information accurately and assist guests and team members.
- Friendly, professional manner, with attention to detail and a team attitude.
- Flexibility to work weekends, holidays, and varied shifts, as hotels operate every day.
Physical Demands
Must be able, with or without reasonable accommodation, to stand and walk for extended periods, work at a computer workstation, and lift, push, or pull up to 25 pounds, such as luggage.
Pay and Benefits
Pay: $18.50 to $19.00 per hour.
Benefits: medical, dental, vision, 401(k), paid time off, and hotel room discounts.
Equal Opportunity Statement
DoubleTree by Hilton Anaheim Convention Center is an equal opportunity employer, including protected veterans and individuals with disabilities. Reasonable accommodation is available to enable individuals with disabilities to perform the essential functions of the job.