We are seeking a friendly, detail-oriented Front Desk Agent to join our team during an exciting time of ongoing renovations and transitioning to a new lobby and front desk look. This role requires a professional who can handle guest interactions with warmth, efficiency, and adaptability while ensuring a smooth check-in and check-out process.
Key Responsibilities:
- Guest Services & Check-In/Check-Out: Greet guests with a welcoming attitude, process reservations, and handle room assignments efficiently.
- Renovation Awareness & Communication: Provide clear, professional updates regarding the ongoing renovations, including potential noise disruptions, alternate amenities, and timelines.
- Problem Resolution: Address guest concerns promptly and professionally, escalating issues when necessary to ensure satisfaction.
- Financial Transactions: Handle payments, deposits, and refunds accurately, ensuring all transactions comply with company policies.
- Safety & Security: Maintain guest privacy, follow hotel security protocols, and monitor lobby activity.
- Administrative Tasks: Answer phone calls, respond to emails, manage special requests, and maintain an organized front desk area.
- Collaboration: Work closely with housekeeping, maintenance, and management to ensure seamless operations, especially during the renovation phase.
Qualifications & Skills:
- Previous hotel front desk or customer service experience preferred.
- Ability to work in a fast-paced environment and handle unexpected challenges with professionalism.
- Strong communication and problem-solving skills.
- Familiarity with hotel property management systems (PMS) is a plus.
- Flexible schedule, including weekends and holidays.
- Ability to stand for extended periods and multitask efficiently.
Job Type: Full-time
Benefits:
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 4 hour shift
- 8 hour shift
- Evening shift
- Monday to Friday
- Night shift
- Overnight shift
- Rotating weekends
- Weekends as needed
Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person