Customer Support/Service, Dental Insurance, High School Diploma, Hospitality and Tourism, Hotel Reservation, Housekeeping/Cleaning, Record Keeping, Sports
LOCATION
Indianapolis, IN
POSTED
Today
DESCRIPTION
Job Summary:
We are urgently hiring a friendly and professional Front Desk Agent to join our busy hotel team. As the face of the hotel, you will provide exceptional customer service by managing guest check-ins and check-outs, handling reservations, and resolving inquiries efficiently. If you have a passion for hospitality and enjoy working in a fast-paced environment, this is the perfect opportunity to grow your career in hotel front desk operations!
Benefits:
MEC Plus Advantage Plan/Dental/Vision/Supplemental Coverage with Reliance Standard
Paid Holiday for Full Time/Part Time - Upon hire
Paid Time Off for Full Time/Part Time - 6 Months of Service
Nationwide Employee Stay Discounts for Hotel Brand
Responsibilities:
Greet and assist guests during arrival and departure
Process payments and issuing room keys
Respond promptly to guest questions and concerns
Coordinate with housekeeping and maintenance
Maintain accurate reservation records
REQUIREMENTS
High school diploma or equivalent, 1+ year of customer service experience preferred, Comfortable using hotel reservation software
Ability to understand and follow directions
Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve
Able to stand for long periods and work weekends
Pennsylvania Parkway Hotel Partners LLC dba Holiday Inn is perfectly positioned to capture both leisure and business demands. Close to Keystone at the Crossing, Lucas Oil Stadium, Bankers Life Fieldhouse, Indianapolis Zoo, Indiana State Museum and the Indiana State Fairgrounds. Also, the Indianapolis Motor Speedway, home of the Indy 500, and Grand Park Sports Campus are just a short drive away. Offers a great working environment and was voted Best Hospitality Company to Work for by Randy Starr and 5 Starr Engagement on associate opinion surveys in 2025.