Front Desk Agent – Part-Time

Homewood Suites by Hilton | Baywood Hotels

Job Type: Part-Time
Department: Front Office / Guest Services
Schedule: Flexible schedule, including evenings, weekends, and holidays as needed

Join Our Team at Baywood Hotels!

Are you friendly, outgoing, dependable, and enjoy helping people? We want YOU on our team!

Homewood Suites by Hilton, proudly managed by Baywood Hotels, is looking for an enthusiastic, professional, and guest-focused Part-Time Front Desk Agent to join our team!

At Baywood Hotels, we believe our employees are the heart of our success. We take pride in being a top place to work, where teamwork, employee appreciation, professional growth, and a positive work environment are part of our culture.

¡Hablamos Español! Bilingual English/Spanish candidates are encouraged to apply!

As a Front Desk Agent, you'll be the first and last impression our guests have of our hotel. We're looking for someone who genuinely enjoys hospitality, takes pride in providing exceptional service, and can make every guest feel welcome and appreciated.

Whether you're an experienced hospitality professional or someone looking to start a career in the hotel industry, we'd love to meet you!

What You'll Do

Guest Service & Front Desk Operations

• Welcome and greet guests with a warm, friendly, and professional attitude.

• Handle guest check-ins and check-outs efficiently and accurately.

• Assist guests with reservations, room assignments, requests, and hotel information.

• Answer incoming telephone calls and respond to guest inquiries.

• Provide exceptional customer service while creating a welcoming and positive experience.

• Address guest concerns and complaints professionally, taking ownership of issues and working toward prompt resolutions.

• Maintain a clean, organized, and professional front desk and lobby area.

• Communicate effectively with Housekeeping, Maintenance, and hotel leadership to meet guest needs.

Reservations, Payments & Hotel Operations

• Process reservations, cancellations, and modifications accurately.

• Handle guest payments, cash transactions, and credit card authorizations according to company procedures.

• Maintain accurate guest records and billing information.

• Assist with daily reports, shift paperwork, and other administrative duties.

• Follow hotel security procedures to ensure the safety of guests, employees, and hotel property.

• Assist with monitoring room availability and communicating guest needs to other departments.

• Follow all Homewood Suites by Hilton and Baywood Hotels policies and procedures.

Guest Satisfaction & Hilton Honors

• Recognize and welcome Hilton Honors members while ensuring loyalty benefits are delivered correctly.

• Promote Hilton Honors enrollment and explain membership benefits to guests.

• Respond promptly to guest requests, questions, and concerns.

• Encourage positive guest experiences that contribute to strong guest satisfaction scores and online reviews.

• Communicate guest feedback and operational concerns to hotel management.

• Demonstrate a commitment to hospitality by going above and beyond to make guests feel at home.

What We're Looking For

• A friendly, positive, and outgoing personality.

• A genuine passion for customer service and hospitality.

• Dependability, punctuality, and a strong work ethic.

• Excellent communication and interpersonal skills.

• Ability to multitask, stay organized, and remain professional during busy periods.

• Basic computer skills and the ability to learn hotel reservation systems.

• Ability to work independently and as part of a team.

• Strong attention to detail when handling reservations and financial transactions.

• Availability to work weekends, evenings, and holidays as needed.

• Previous hotel front desk or customer service experience preferred but not required — we are happy to train the right person!

• Experience with Hilton OnQ or PEP is a plus.

• Bilingual English/Spanish is a plus!

No hotel experience? No problem! If you have a great attitude, enjoy working with people, and are willing to learn, we encourage you to apply!

Why Work for Baywood Hotels?

At Baywood Hotels, you're more than just an employee — you're part of a team that values your contributions and supports your success!

We are proud to offer:

• A welcoming, positive, and supportive work environment.

• The opportunity to work for a respected hotel management company.

• Hands-on training and professional development.

• Opportunities for career growth and advancement.

• Employee recognition and appreciation.

• Competitive compensation.

• Flexible part-time scheduling based on business needs.

• Access to applicable company benefits and hotel team member programs, subject to eligibility.

• An inclusive workplace where both English and Spanish are spoken.

We strive to make Baywood Hotels a top place to work by creating an environment where employees feel appreciated, respected, and empowered to succeed.

Ready to Join Our Team?

If you're someone who loves helping others, enjoys meeting new people, and wants to work in a fun, welcoming, and professional environment, we'd love to hear from you!

Apply today and become part of the Homewood Suites by Hilton and Baywood Hotels family!