Front Desk Agent Part Time

JOB PURPOSE:

The purpose of the Front Desk Agent is to assist our members and their guests in all front office related areas and services in an efficient, courteous, and professional manner. The Front Desk Agent must maintain a friendly customer service attitude and strive to exceed member and guest expectations, and abides by and demonstrates the shared spirit of “Serve Those Who Serve” in the Club’s member services system.

ESSENTIAL FUNCTIONS AND DUTIES:

•      Greets, meets, and registers members and guests, assigns them to their rooms or directs them to the appropriate area of the Club, and ensures that all special requests are attended to.

•      Processes member and guest check-out following proper member billing policies and procedures, and handles cash and credit card transactions following proper check-out procedures.

•      Coordinates room status updates by notifying housekeeping of all check-outs, late check-outs, early check-ins, and special requests.

•      Makes room reservations following Front Office procedures and, as needed, arranges wake-up calls.

•      Is proficient in Front Desk operations computer systems, including Jonas and Microsoft Office.

•      Is familiar with the physical layout of the Club, its services and amenities, the Club’s surroundings and main attractions, and its management and governance, including but not limited to sleeping rooms and the location of offices and other Club facilities.

•      Directs members and guests to appropriate venues and events.

•      Is aware of all catering and dining activities, special events, and general service offerings.

•      Notifies the appropriate person immediately and/or follows communication protocols in case of emergency or unacceptable member, guest, or employee activities.

•      Resolves member and guest complaints or concerns, or passes the information to the appropriate department for resolution as needed.

•      Follows procedures for proper cash and valuables handling, including but not limited to issuing and closing safe deposit boxes, accurate accounting of the daily cash bank, and proper issuing and recording of petty cash.

•      Answers all incoming phone calls within the first three rings, always and at all times, following the ANC telephone answering protocol and etiquette.

•      Understands and follows all safety, emergency, and accident prevention procedures and policies.

•      Processes mail deliveries, packages, and messages, and delivers or informs the recipient(s) in a timely manner.

•      Updates Reader Board notifications when and as needed.

•      Maintains a clean, neat, and safe area around the Front Desk and Main Lobby at all times.

•      Is familiar with and acknowledges the content of the latest Club publications and announcements, including but not limited to the newsletter, special emails, and postings.

•      Is responsible for the security of Club property and keeps the work station free of safety hazards and clutter.

•      Presents a crisp, neat, professional uniform and appearance and observes personal sanitation at all times. Facial hair must be clean-shaven or neatly groomed (see Employee Handbook for details).

•      Attendance is an essential function of the position, which may include nights, weekends, and holidays.

•      Other job duties and responsibilities may be adjusted as business demand dictates or as assigned by a supervisor.

EDUCATION AND TRAINING: (MINIMUM EDUCATION / TRAINING REQUIRED):

•      High school diploma or general education degree (GED) and one year of related experience or training, or an equivalent combination of education and experience. The Club is willing to consider on-the-job training for the right candidate with the correct attitude. The candidate must have experience working in a customer service position.

•      Must be fluent in oral and written English.

•      Certified in CPR, First Aid, and AED, or willing to obtain these certifications.

•      Must be creative, approachable, outgoing, positive in nature, cheerful, friendly, trustworthy, proactive, and a problem solver.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Employees must move regularly through confined spaces without bumping fixed objects and while moving around people. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.