Front Desk Agent

Position Overview:

As a Front Desk Agent at Edgewood Tahoe Resort, you will be the first point of contact for our guests and an integral part of creating a memorable experience. You will provide exceptional guest service, handle reservations, check-ins and check-outs, and address guest needs in a professional and courteous manner. Your goal is to ensure that each guest feels welcome, valued, and well cared for during their stay.

Key Responsibilities:

• Greet guests upon arrival, check them in, and provide them with necessary information about their stay (room details, amenities, etc.).
• Handle guest requests and resolve any issues promptly and professionally.
• Ensure all guest information is accurately recorded in the system and maintain confidentiality of sensitive data.
• Collaborate with other hotel departments (housekeeping, engineering, etc.) to ensure guest needs are met.
• Verify the guest''s method of payment and follow established credit-checking procedures.
• Thoroughly understand and adhere to proper credit and cash handling policies and procedures.
• Understand room status codes and room status tracking.
• Promote options and alternatives to guests and offer assistance in making choices including upgrades and other services.
• Maintain knowledge of resort policies, procedures, and emergency protocols.
• Work closely with the housekeeping department in keeping room status reports up to date and coordinate requests for maintenance and repair work.
• Assist with administrative duties as needed, including filing, report generation, and handling guest feedback.
• Perform other related duties as assigned to support the overall success of the team and business.

Qualifications and Skills:

• Ability to work flexible schedules, including nights, weekends, and holidays.
• Previous experience in hospitality, professional office environment of customer service
• Friendly, approachable, and professional demeanor.
• Proficient with computer systems, office software, and hotel management software.
• Excellent verbal and written communication skills.
• Ability to multitask and handle high-pressure situations.
• Exceptional interpersonal and problem-solving skills.

Physical Requirements:

• Must be able to safely lift, move, and stack items weighing up to 40 lbs.
• Able to perform physical tasks, including bending, lifting, and standing for extended periods.