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Front Desk Jobs in Worcester, MA

Front Desk Agent Worcester, MA

Claremont Companies
  • Worcester, Massachusetts
    10 days ago

    Job Description

    FRONT DESK AGENT   AC HOTEL   WORCESTER, MA 
    Location: 125 Front Street
    Availability: Weekdays, Weeknights, Weekends
    Shifts: 7:00 AM - 3:00 PM & 3:00 PM - 11:00 PM 
     
    Have you thought about a career in the Hospitality Industry? We are seeking a dedicated and enthusiastic Front Desk Agent to join our team.
     
    JOB DESCRIPTION:
    This role is responsible for serving as the main point of contact for all guests by handling their requests, concerns and needs and we would love to add you to our team!
     
    KEY RESPONSIBILITIES: 
    • Be proactive in offering additional services and informing guests of hotel facilities and local attractions.
    • Administer hotel guest payment policies.
    • Post all charges including valet and other miscellaneous charges to guest account.
    • Maintain hotel key security system.
    • Oversee safe deposit boxes for guests.
    • Verify credit cards and balance bank at the end of the shift.
    • Run and verify availability report at the beginning of the shift. Update report as needed.
    • Review communications log at the beginning of the shift.
    • Know and follow the hotel’s emergency procedures in the event of an actual emergency.
    • Notify appropriate supervisor immediately of any problem with rooms.
    • Check in and check out should be as expeditious as possible.
    • Knowledge of hotel phone system to allow transferring of calls to rooms & voicemail.
    • Prompt distribution and notification to guests of mail.
    REQUIREMENTS:
    • High school graduate or equivalent preferred
    • Previous hotel-related experience desired
    • Marriott hotel experience desired
    • Must be available to work nights and weekends
    • Must speak, read, write, and understand English
    • Ability to frequently sit, stand, walk during shift
    • Ability to occasionally lift and carry up to 40 pounds  
    Claremont Companies offers a fantastic benefits and rewards package that includes:
    Benefits: 
    • Competitive Wages
    • Medical, Dental, and Vision Insurance
    • Flex Spending Account
    • FSA Dependent Care
    • Long Term Disability
    • Group Term Life Insurance
    • 401(k) retirement plan with Employer Match
    • Vacation
    • Holiday Pay
    • Sick Pay
    • Employee Assistance Program
    Claremont Companies is an equal opportunity employer. EOE M/F/D/V
     INDPR1

    Numbers & Facts

    LocationWorcester, Massachusetts
    Websitehttps://claremontcorp.com/careers/

    Skills

    • Credit Cardsunmatched
    • Dental Insuranceunmatched
    • Employee Assistance Planunmatched
    • English Languageunmatched
    • Flexible Spending Accountsunmatched
    • High School Diplomaunmatched
    • Hospitality and Tourismunmatched
    • Life Insuranceunmatched
    • Lift/Move 40 Poundsunmatched
    • Vision Planunmatched
    • Voice Mailunmatched

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