Front Desk Assistant

Front Desk Assistant

Salary

$21.00 Hourly

Location

Highline College 2400 S 240th St Des Moines, WA

Job Type

Hourly - 1050 hour/12 month limited

Job Number

20261008OA

Division

STUDENT SERVICES

Opening Date

11/02/2026

Closing Date

Continuous

• Description
• Benefits
• Questions

General Summary

This posting will remain open until filled. Priority consideration for applications received by November 13, 2026.

As a member of the Student Services Division, the Front Desk Assistant reports to the Director of Counseling. Under general supervision, the Front Desk Assistant provides administrative and program support for the Counseling Center, also supporting the flow of TRIO and being a welcoming presence to all students and potential students entering the suite and needing support.

This position functions as these programs' representative and resource, having contact with program participants, staff, faculty, and community partners.

This position is a part-time (1050 hour) position, schedule: Mon-Thurs 11am-3 p.m. & Fri 11am-2pm (or agreed upon within the suite to better support programs) with a regular 15 hours per week.

This position has a maximum of 1,050 hours within a one-year period. It is a temporary position intended to support the Counseling Center and TRIO suite and above all, general student care and well-being.

Essential Tasks

Reporting to the Director of Counseling this position will:

Customer Service:

• Provide excellent customer service to students seeking assistance at the Counseling Center/TRIO Suite;

o (e.g. Assistance with scheduling, understanding services, coordination of care, knowledge of campus and campus resources)

• Make referrals to campus departments and resources; direct students to appropriate faculty advisors and /or community resources;
• Provide information regarding program policies and activities;

Administrative:

• Facilitate new student onboarding and "paperwork"/confidential file maintenance compliant with FERPA, HIPAA standards, and WAC/RCW for Counseling Center;
• Triage students upon appointment arrival or with navigation of next steps based on needs.

Student Services:

• Provide back-up support to other Student Services offices as needed;
• Provide back-up support for tabling events.

Ability to:

• Communicate effectively (verbal and written);
• Provide excellent customer service and remain calm in a demanding, fast-paced environment;
• Professionally represent the Student Services Division, responding to inquiries from faculty, staff, administrators, parents and community members.

Qualifications

Minimum:

• High school graduation or equivalent; AND
• Two years of office related experience in a customer service environment;

OR

• Equivalent education/experience.

Desired:

• Associates Degree;
• Experience in higher education student services;
• Fluency in languages other than English; experience working with students from diverse linguistic backgrounds; ability to communicate effectively and warmly with students who have varying levels of English proficiency"
• Experience and knowledge of mental health and medical settings.

Supplemental Information

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.

THE COLLEGE

Highline College prides itself on its commitment to diversity and equity, its institutional culture of collegiality and innovation, its globalization of curricula and its inclusion of the community in its programming. Founded in 1961, Highline College is situated in a diverse community just 15minutes south of Seattle. The college annually serves more than 16,500 students -- a student population of over 70% students of color, representing 35 nations and more than 100 languages. The college embraces equity, inclusion and social justice, with core goals of student attainment, diversity, community Engagement and sustainability. The student body at Highline College is made up of Transfer students, Running Start students, Professional- Technical students, International students, Comprehensive Transition Program for students with intellectual disabilities, Adult Basic Education and English Language Learners. In addition, we offer six bachelor of applied science, four-year degrees.

MISSION AND VISION

As an essential part of our mission and vision, diversity, equity and inclusion are promoted and fostered in all aspects of college life.

APPLICATION PROCEDURE

Your online application must include the following to be considered complete:

1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position;

2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position.

CONDITIONS OF EMPLOYMENT:

• National Criminal Background Check may be required.

APPLICATIONS MUST BE FILED ONLINE AT:

https://www.governmentjobs.com/careers/highline

NEED APPLICATION HELP?

Should you have any difficulties uploading your documents or navigating the application process, please contact NEOGOV Technical Support at 1-855-524- 5627, Monday - Friday 6:00 AM to 6:00PM Pacific Time.

HIGHLINE COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER

Highline College is an equal opportunity employer. The College is committed to enhancing the diversity of our faculty and staff, as well as our student population. We strive to create a working environment that includes and respects cultural, racial, ethnic, sexual orientations, and gender identity diversity. We strongly encourage applicants to apply without regard to race, color, religion, sex, sexual orientation, national origin, age, marital or veteran status, disability, or any other legal protected status.

REASONABLE ACCOMMODATIONS

The College complies with the Americans with Disabilities Act. Applicants needing accommodations in the application process in an alternative format may contact the Human Resources office at (206) 592-3812. Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the states free telecommunication access service.

TITLE IX POLICY

Highline College complies with Title IX regulations. For details on our policies, see our website https://humanresources.highline.edu/faculty-and-staff/policies/title-ix/

The College appointing authorities reserve the right and may exercise the option to make an employment decision prior to the conclusion of the recruitment process.

NON-DISCRIMINATION STATEMENT

The college provides equal opportunity in education and employment and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation, marital status, creed, religion, or status as a veteran of war. Prohibited sex discrimination includes sexual harassment (unwelcome sexual conduct of various types).

The Title IX Coordinator, Danielle Slota, can be reached at (206) 592-3600 or DSlota@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, President's Office

For accessibility needs, Melanie Lawson, can be reached at (206) 592-3320 or MLawson@Highline.edu. 2400 S. 240th St. Des Moines, WA 98198. Building 12, Human Resources.

Benefits for eligible employees are explained in detail on our Benefits Summary page.

Part-time temporary positions are generally ineligible for benefits.

01

Do you have a High school diploma or equivalent , and two years of office related experience in a customer service environment, or equivalent education/experience?

• Yes
• No

02

I understand that to be consider for this position my application must be complete. Your online application must include the following to be considered complete: 1. A detailed resume that addresses the MINIMUM QUALIFICATIONS of the position; 2. A letter of application/cover letter (two-page maximum, recommended) that addresses your ability to meet the QUALIFICATIONS, and KNOWLEDGE, SKILLS AND ABILITIES for the position;

• Yes
• No

Required Question

Employer Highline College (WA)

Address MS 12-A P.O. Box 98000

Des Moines, Washington, 98198-9800

Phone 206-592-3601

Website https://www.governmentjobs.com/careers/highline