Front Desk Associate - Carousel Beach Inn

JOB SUMMARY:

Responsible for the Main Lobby, Reception Desk, Breakfast Lounge, and overall security of the property. Works directly with motel patrons for check-in, check-out, questions, taking notes, setting up reservations, and handling guest feedback. Cleans and maintains front office, kitchen, lounge, and restroom.

UNIQUE JOB REQUIREMENTS:

Basic mathematical, computer and clerical skills with the ability to handle multiple tasks simultaneously in a friendly, positive, and professional manner. Will be required to work weekends and holidays. Willingness to conform to company grooming standards.

JOB TASKS (IN ORDER OF IMPORTANCE):

• Greet Guests.
• Count cash drawer at the beginning and end of each shift.
• Register Guests and assign appropriate room(s).
• Accept payment for hotel rooms and other charges through cash and card transactions.
• Enter Guest and payment information into a computerized database program.
• Answer multiline phone and take accurate notes.
• Make reservations over the phone as required.
• Assist Guests with online reservations as required.
• Communicate with hotel maintenance person for any hotel repairs or maintenance as needed.
• Prepare/Setup food and coffee for continental breakfast and other amenities as required.
• Ensure food, coffee, utensils, and office supplies are well stocked as needed.
• Mop, vacuum, remove trash, and wipe down surfaces for the office, lounge, lobby, and kitchen.
• Other duties as assigned.

RELATIONSHIPS INTERNAL:

Director of Lodging Operations, Front Desk Supervisor, Housekeepers, Guest Service Representatives, Wardrobe Department, Security Department, and may have contact with all levels of Santa Cruz Seaside Company Team Members.

RELATIONSHIPS EXTERNAL:

Extensive contact with Guests.

TRAINING AND EXPERIENCE:

Prior cash handling, hotel/motel front desk, service-oriented business and/or computer experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Ability to meet and greet the public in a positive and friendly manner.
• Ability to stay awake and alert while on duty. (11 p.m. to 7:00 a.m. on graveyard shift).
• Ability to handle/resolve problems and complaints (loud parties etc.) using independent judgment, common sense and without offending Guests.
• Ability to quickly learn and apply clerical office procedures and to keep complete and accurate records.
• Ability to operate multiline telephone console, do light typing, and operate 10-key calculator.
• Ability to recognize and report any unusual or suspicious conditions.
• Ability to input and access data using a computer.
• Ability to balance audit to payments on a computer.
• Ability to work independently and as part of a team.

PHYSICAL REQUIREMENTS:

• Ability to stand for up to 7 and one-half hours.
• Ability to work in a confined space with limited access.
• Ability to lift, drag or pull up to 50 lbs.
• Ability to hear normal conversations on the phone and in person.
• Ability to see, read and interpret documents and paperwork.

TESTING:

Criminal Background Check