Front Desk Associate

Responsibilities include:- Greet members and guests - Tour prospective members- Sell memberships- Provide security and control to the front door area- Check members into the gym using the proper check-in procedures.- Monitor check-ins to identify delinquent accounts- Register guests into the gym using proper registration procedures.- Develop & maintain prospect lead generation through walk-ins, incoming calls, outside cold calls, referrals and business-to-business (B2B) contacts- Maintain a prospect lead follow-up system- Ensure guests and appointments are directed to the proper fitness consultant in a prompt, professional manner.- Answer phone in a professional and courteous manner and uses proper phone greeting techniques.- Address caller's requests and/or takes appropriate messages.- Follow up on telephone inquiries.- Deal with member requests, inquiries and concerns. - Maintain neat appearance- Clean & maintain the front desk, gym floor and locker rooms according to Company standards.- Responsible for gym walk-thru as designated in walk-thru logs- Follow proper opening and closing procedures as assigned.- Log all maintenance concerns that are reported.- Perform other duties as directed by the Membership Director (Club Manager) and Regional or General Manager.

Qualifications & Requirements:- High school diploma required.- Excellent customer service and communication skills.- Computer skills are required - Have an outgoing, fun personality- Be able to multi-task- Exhibit professional grooming standards- Be available to work weekends.- Have reliable transportation- Live in the areaPotential employees availability must be flexible to club's needs. Mornings 9:00am- 3:00pm; Evenings 3:00pm- 8:00pm (or 9:00pm)Saturdays 9:00pm- 4:00pmSundays 12:00pm- 5:00pm