General Position Description

The Front Desk Associate greets, assists, and directs members, guests, staff and callers as they enter or call the gym. Also performs a variety of administrative and operational duties as necessary.

Duties

• Greets and checks-in all members as they enter the gym.
• Greets and registers guests.
• Answers the phone using the correct greeting and assists callers as needed.
• Processes all transactions at the Point of Sale register
• Assists members with all inquiries
• Maintains a clean and orderly front desk/lobby area
• Ensures that front desk systems are followed such as proper Member Check-In, telephone Inquiry, Guest Registration, Cash Handling, Replacement of Member ID Card, Delinquent Account Procedures, Account Change requests
• Projects a polished, professional image at all times
• Provides a superior level of customer service to members and guests
• Performs a variety of duties including filing paperwork, folding towels, doing walk-through's of the facility or any other duties as assigned

Required Skills

• Good communication skills
• Good customer service skills
• Be able to function effectively in a fast-paced environment
• Operate phone and standard office equipment effectively
• Basic recordkeeping skills