Sign upLog in
See more jobs

Front Desk Associate

Illinois Beach Hotel
  • Zion, Illinois
    30+ days ago

    Job Description

    Illinois Beach Hotel is nestled along the scenic shores of Lake Michigan within Illinois Beach State Park, which welcomes over 2.5 million visitors each year.  With a 92-room hotel, full-service dining, conference and event space, and a campground store, our team is dedicated to providing extraordinary service in a one-of-a-kind lakeside environment.

    FRONT DESK ASSOCIATE


    Responsibilities:
    • In a professional and accurate manner, provide relevant information for all guest tours and company-sponsored programs relating to the Park
    • Continually present guest programs with a positive and pleasant demeanor to enhance the guest experience
    • Efficiently and professionally handle guest reservations and room assignments, accommodating special requests whenever possible, in a manner consistent with the company’s rate structure and policies
    • Respond calmly and professionally to all guest complaints resolving issues as appropriate and escalate to management when necessary
    • Keep front and back office areas organized and clean
    • Communicate with emergency responders, when necessary, in a calm and effective manner
    • Prepare daily deposit, drop receipts and follow all company cash handling procedures
    • Assist other team members by sharing knowledge of Park and surrounding area
    • Other duties as may be assigned

    Requirements:
    • Provide excellent customer service to meet and exceed customer expectations
    • Present a positive image of the company in an upbeat, professional manner
    • Ability to work a variety of day, night, weekend, and holiday shifts
    • Ability to work independently
    • Strong communication and interpersonal skills with the ability to interact, in a positive way, with many different personality styles
    • Basic computer skills – Microsoft Office (Word, Excel, Outlook) and Room Master system

    Knowledge and Experience:
    Education:        High school diploma or equivalent
    Experience:      Minimum 1 (one) year front desk/room registration experience
                             National Park/Resort experience
     
    Hourly Rate:  $16.50
     
     
    Benefits:
    • 401k Program
    • Reward & Recognition Program
    • Site Discounts
    • Employee Assistance Program
     
    Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, and all other status protected by law.

    Numbers & Facts

    LocationZion, Illinois
    Websitehttps://explorusjobs.com

    Skills

    • Communication Skillsunmatched
    • Computer Skillsunmatched
    • Customer Support/Serviceunmatched
    • Emergency Responseunmatched
    • Employee Assistance Planunmatched
    • Food Servicesunmatched
    • Housekeeping/Cleaningunmatched
    • Interpersonal Skillsunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft Wordunmatched
    • Organizational Skillsunmatched
    • Problem Solving Skillsunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder