Front Desk Attendant

Description

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What’s Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors
• Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.

• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Input parcels/deliveries into the computer-based package scanning program or system as established onsite.
• Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed.
• Log all relevant information/events that happen during your shift
• Monitor security cameras, watch for any rule violations, and file appropriate reports
• Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary.
• Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed
• Read all the previous day’s logs and memos and stay informed of events happening at the property where they are working.
• Communicate any important issues to the Desk Attendant Supervisor/Operations
• Supervisor and Community Manager.
• Manage any special projects or related duties assigned to you by the Desk Attendant
• Supervisor/Operations Supervisor or Community Manager
• Report all hours worked to Senior Staffing Manager. All overtime must be approved in advance by Dani Linssen.
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.
• Follow safety procedures and maintain a safe work environment. 

• Practice and adhere to FirstService Residential Global Service Standards.
• Conduct business at all times with the highest standards of personal, professional, and ethical conduct.
• Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
• May participate in   any variety   of meetings   and work groups to integrate activities, communicate issues, obtain approvals, resolve problems, and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.
• Ensure all safety precautions are followed while performing the work.
• Follow all policies and Standard Operating Procedures as instructed by Management.
• Perform any range of special projects, tasks and other related duties as assigned.

• High School Diploma
• Associate or bachelor’s degree (Preferred)
• Background in service industry or customer service field
• Administrative Experience
• Excel, Outlook, and Word experience

Knowledge, Skills and Proficiencies Toperformthisjobsuccessfully,anindividualmustbe abletoperformeachessentialduty satisfactorily.Therequirementslistedbelowarerepresentativeoftheknowledge,skilland/orability required.   ·         Knowledge of customer service principles and practices ·         Customer service focused and understands the value of a smile ·         Outgoing and confident personality with consistent professional demeanor, able to manage varying personalities ·         Collaborative attitude and team player but also must have the ability to work independently ·         Exceptional interpersonal skills ·         Computer literacy with knowledge of office software ·         Exceptional phone etiquette ·         Knowledge of basic administrative duties and organization skills ·         Ability to multi-task and prioritize duties ·         Exceptional communication skills – verbal and written ·         Attention to detail and accuracy ·         Highly organized and detailed-oriented ·         Problem solving skills ·         Able to take directions ·         Reliable, punctual, and discreet ·

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a “reasonable accommodation,” as defined under applicable disability laws, may make a request through our designated contact channel

national_recruiting@fsresidential.com

.

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at

national_recruiting@fsresidential.com

; we will respond in accordance with Local Law 144, within 30 days.