Front Desk Attendant

Front Desk Attendant

Location: Minneapolis, MN, United States

Date Posted: Oct 14, 2026

Job ID: 2610141

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Description

The Desk Attendant provides superior customer service to residents, guests, and vendors; responds promptly to resident inquiries and concerns and resolves issues in a timely efficient manner. The Desk Attendant communicates issues, concerns, and notable events with the Desk Attendant Supervisor and Office/Community Manager regarding daily activities of the property. The Desk Attendant Float is reliable and flexible in working varied shifts at multiple properties.

Job responsibilities:

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned to every duty.

• Accountability for servicing residents with a focus on the values of FirstService Residential: Do What's Right, Own It, Improve It, Aim High, Build Great Relationships, and Be Genuinely Helpful
• Must maintain regular and punctual attendance to required shifts, meetings, training, and related employment engagements to support position responsibilities and duties. Any alterations to the required schedule must be reviewed and approved, in advance, by your supervisor.
• While on duty must be in Company approved attire, follow the Company dress code policy, and identification badges and name plate must always be displayed.
• Maintain an active presence at the front desk. Provide superior customer service to residents, guests, vendors, contractors
• Respond promptly to resident inquiries, concerns and emergencies and assist in managing issues in a timely and efficient manner.
• Maintain a calm and pleasant personality in all types of situations and create great customer service outcomes. Interacts with residents, guests and fellow team members with tact and courtesy.
• Adheres to prescribed standard operation procedures covering all aspects of residential operations.
• Input parcels/deliveries into the computer-based package scanning program or system as established onsite.
• Utilize Connect database to access the homeowner and the building information as well as utilizing it as a form of communication if needed.
• Log all relevant information/events that happen during your shift
• Monitor security cameras, watch for any rule violations, and file appropriate reports
• Assess all situations accordingly and contact Resident Building Caretaker or Maintenance on call when necessary.
• Be knowledgeable of all Association Rules and Regulations and take appropriate action if any deviations are observed
• Read all the previous day's logs and memos and stay informed of events happening at the property where they are working.
• Communicate any important issues to the Desk Attendant Supervisor/Operations
• Supervisor and Community Manager.
• Manage any special projects or related duties assigned to you by the Desk Attendant
• Supervisor/Operations Supervisor or Community Manager
• Report all hours worked to Senior Staffing Manager. All overtime must be approved in advance by Dani Linssen.
• Other duties may be assigned as necessary to provide seamless and excellent experience for our internal and external clients.

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