Front Desk Attendant

Responsible for providing exceptional guest service while creating a welcoming and professional environment for hotel guests. Serve as the first point of contact by greeting guests, managing check-in and check-out procedures, handling reservations, and addressing guest questions and concerns. Maintain accurate guest records, process payments, and ensure a smooth and enjoyable experience throughout each guest's stay.

Essential Duties and Responsibilities:

• Welcome and greet guests in a friendly, professional, and courteous manner.
• Perform guest check-in and check-out procedures efficiently and accurately.
• Manage room reservations, cancellations, and modifications.
• Answer incoming telephone calls and respond to guest inquiries.
• Provide information about hotel amenities, services, policies, and local attractions.
• Handle guest complaints and resolve concerns promptly to maintain guest satisfaction.
• Process payments, manage cash transactions, and maintain accurate billing records.
• Communicate with housekeeping and maintenance departments regarding room availability and guest requests.
• Maintain accurate guest information and protect confidential guest records.
• Follow IHG brand standards, hotel policies, and customer service expectations.
• Maintain a clean, organized, and professional front desk area.
• Promote guest loyalty and encourage positive guest experiences.

Qualifications and Skills:

• Excellent customer service and communication skills.
• Strong interpersonal and problem-solving abilities.
• Ability to multitask in a fast-paced hospitality environment.
• Basic computer skills and familiarity with hotel reservation systems.
• Professional appearance and positive attitude.
• Strong attention to detail and organizational skills.
• Ability to work flexible schedules, including weekends and holidays.

Overall Objective:

Deliver outstanding hospitality by ensuring every guest receives friendly, efficient, and personalized service while representing IHG Hotels & Resorts' commitment to quality, comfort, and guest satisfaction