Part-Time Front Desk Agent

Holiday Inn Express – Plattsburgh, NY

Holiday Inn Express is looking for a friendly, dependable, and guest-focused Part-Time Front Desk Agent to join our team. Front Desk Agents are often the first and last point of contact for our guests and play an important role in creating a welcoming and positive hotel experience.

Responsibilities

• Greet guests in a friendly and professional manner

• Check guests in and out of the hotel

• Process reservations, payments, deposits, and guest account transactions

• Answer incoming phone calls and assist with reservations and general questions

• Respond to guest requests and concerns in a timely and professional manner

• Provide information about hotel amenities, services, and the local area

• Maintain accurate guest information and reservation details

• Communicate room status, guest requests, and maintenance concerns with housekeeping and other departments

• Handle cash and credit card transactions accurately

• Assist with resolving guest concerns or communicate issues to management when necessary

• Monitor the lobby and Front Desk area and help maintain a clean

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