Benefits:About the Role:Maanke LLC is looking for a friendly and motivated Front Desk Clerk to join our hotel team in Los Lunas, NM! This is a fantastic opportunity to be the face of our property, delivering exceptional guest experiences from check-in to check-out. If you thrive in a fast-paced hospitality environment and love working with people, we want to hear from you!
Responsibilities:- Greet and welcome guests upon arrival, ensuring a warm and professional first impression
- Manage guest check-in and check-out procedures efficiently and accurately
- Handle reservations, cancellations, and room assignments using hotel management software
- Answer phone calls, respond to inquiries, and provide information about hotel amenities and local attractions
- Process payments, issue receipts, and maintain accurate billing records
- Address and resolve guest complaints or concerns in a timely and professional manner
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
Requirements:- High school diploma or equivalent required
- Previous experience in hotel front desk, hospitality, or customer service preferred
- Strong communication and interpersonal skills
- Proficiency with basic computer systems and hotel reservation software a plus
- Ability to multitask and remain calm in a fast-paced environment
- Flexible availability including evenings, weekends, and holidays
- Professional appearance and a positive, guest-first attitude
About Us:Maanke LLC is a hospitality company proudly serving the Los Lunas, NM community with comfortable and welcoming accommodations. We are committed to providing guests with a memorable stay and a consistently high standard of service. Our team members enjoy a supportive work environment where great attitudes are recognized and growth is encouraged.