Front Desk Clerk

Silvercrest Senior Residences serve to fill a critical need for housing for low-income seniors. Residents pay only thirty percent of their income for housing, and the U.S. Department of Housing and Urban Development (HUD) pays the difference. These apartment-style communities range in size from 22 to 257 units. The units are equipped with a private kitchen and comfortable living quarters, which encourage independent living.

Job: Front Desk Clerk

Status: Full-Time

Salary Range: $18.00-$19.00 per hour.

Location: Fresno, CA at our Fresno Silvercrest location

Perks: Paid Time Off, Full Medical and Dental Benefits, Retirement / 403b option

Primary Responsibilities and Tasks

• Monitor door and greet residents, guests, vendors, emergency services and delivery drivers.
• In cases of emergency, provide light maintenance or custodial service or contact on-call staff, vendors or emergency services as necessary.
• Fulfill after-hour on-call duties, including completion of Incident Reports utilizing proper spelling/grammar.
• Monitor entries and review camera footage and help prevent unauthorized persons from entering building.
• Receive applications from prospective residents and explain eligibility requirements. Keep application packets accurate and up to date.
• Assist management team with processing applications for occupancy in accordance with HUD and Fair Housing regulations.
• Process and organize requests for maintenance work orders from residents according to established maintenance policies including utilization of OneSite Facilities software program.
• Assist management team with administrative duties such as scheduling appointments, filing, answering phones, and mailing.
• Provide records and reports as required by supervisor in an accurate and timely fashion.
• Comply with Silvercrest Operating Procedures Manual and Salvation Army policies.
• Represent The Salvation Army in a positive and professional manner by maintaining positive relationships with Silvercrest residents, vendors and TSA staff.
• Perform other duties as requested by Supervisor.