Front Desk Clerk Remote

Responsibilities
The chance to work 100% from the comfort of your home via a personal computer
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Minimum Requirements
High school diploma or equivalent.
Excellent communication and organizational skills
Exceptional customer service skills and able to interact in a positive and professional way.
Customer service background preferred.
Strong listener with the ability to empathize and problem-solve.
Basic computer proficiency.
A passion for fitness and health.

Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Retirement plan
Vision insurance