Front Desk Clinic

Job Title: Patient Services Team Member / Clinical Front Desk

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GENERAL SUMMARY OF DUTIES: This position is responsible for checking in and checking out patients, receiving incoming telephone calls in a prompt, courteous, and professional manner and greets/assists patients/visitors in the same manner, data entry, scheduling patients for follow-up appointments per protocols, etc.

LOCATION: Cathedral Rock, Goldring/Wellness Way, Lake Mead or Seven Hills clinic

SUPERVISON RECEIVED: Reports to Front Desk Lead. Employee to report all questions, issues, concerns, and suggestions to Front Desk Lead, who will then report issue to .. If situation warrants, the matter will be escalated by Clinic manager to the Operations Manager and they to the Company Owner if warranted. Employee may at any time request an update on the reported situation from the Front Desk Lead.

SUPERVISION EXERCISED: None

FLSA STATUS: Non-exempt

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PRIMARY JOB RESPONSIBILITIES:

1. Greets and assists incoming patients/visitors in a prompt, courteous, and professional manner.
2. Checks-in and checks-out patients per company protocols.
3. Schedules follow-up patient appointments per company protocols.
4. Answers incoming telephone calls in a prompt, courteous, and professional manner, records messages in electronic patient charts and tasks those messages if needed to the correct department.
5. Monitors Phreesia continuously for any alert or updates to patient information.
6. Ensures all Phreesia registration forms are completed and accurate information given.
7. Uses manual/computerized system to update patient information.
8. Completes patients' appointment confirmation calls per company protocol.
9. Faxes same day visit notes to referring providers per company protocol.
10. Collects patient payments for copay, deductible and account balances.
11. Completes daily clinic deposit per protocol.
12. Maintain organization and efficiency of front office, including office supply inventory.
13. Straightens/cleans clinic areas as needed and per company protocol, state regulations and OSHA rules and standards.
14. Communicates as needed with front desk lead about any patient concerns/issues related to scheduling.
15. Consults with front desk manager about any system problems.
16. Keeps workstation clean, organized and HIPAA secure.
17. Maintains patient and patient charts in confidentiality according to HIPAA as well as Pulmonary Associates Code of Ethics and Pulmonary Associates Employee Handbook.
18. Follows Stark rules and regulations.
19. Uses customer service principles and techniques to deal with patients, other staff members and providers calmly and pleasantly.
20. Performs other duties as assigned.