Front Desk Concierge (PT)

Overview:

CFS senior holdings LLC is seeking a warm, professional, and dependable Front Desk Concierge to join the team at our Orchard Hill. In this role, you will be the first point of contact for residents, families, visitors, and staff. Your presence will help create a welcoming, safe, and supportive environment for everyone who enters our community.

The ideal candidate is patient, compassionate, highly organized, and able to manage frequent interruptions with grace and a customer-service mindset.

 

Schedule:

• Part Time 2:30pm -6:00pm and every other weekend (10-15 hours weekly)

Key Responsibilities

• Greet residents, family members, guests, vendors, and team members in a friendly and professional manner

• Answer and direct incoming phone calls using a multi-line phone system

• Provide general information and assist visitors with directions or questions

• Monitor visitor sign-in procedures and support community safety protocols

• Sort and distribute incoming mail and packages to residents and departments

• Maintain a clean, organized, and welcoming front desk area

• Order and track office supplies as needed

• Provide clerical and administrative support to the leadership team

• Assist with special projects and community events as requested

What Makes You a Great Fit

• Compassionate and respectful toward seniors

• Patient and adaptable when handling frequent interruptions

• Positive attitude and team-oriented approach

• Committed to providing exceptional service to residents and their families

Why Join Our Community?

• Meaningful work serving seniors and their families

• Supportive team environment

• Opportunity to make a daily difference in residents’ lives

• Stable, professional workplace

 

If you are ready to bring yours skills and compassionate heart to a team that values excellence and collaboration, we’d love to meet you. Apply today and let’s make a difference together!

Responsibilities:

• Responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone and providing clerical support to the administrative staff
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
• Directs visitors to appropriate office or resident apartment
• Answers telephone, records and channels information
• Displays knowledge of the services and programs and other pertinent information regarding the property
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations including processing incoming mail
• Maintains reception area in a neat and orderly fashion.
• Ensures the reception desk and lobby has current property literature on display.
• Ensures refreshments are fresh and readily available
• Performs clerical duties for property staff as directed by supervisor
• Provides support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, as directed by a supervisor
• Communicates any observed or suspected resident change of condition to a supervisor immediately
• Manage the resident transportation schedule
• Perform data entry duties as directed by a supervisor, including entering in resident face sheets utilizing company software.
• Abides by the company Always Behaviors each and every day as we serve our clients, colleagues, and community.
• All other duties as assigned and/or appropriate to the position

Qualifications:

Education:  High School diploma or GED

Licenses or other required certifications:  None

Experience: Previous front desk, clerical and/or data entry experience preferred

Specialized knowledge, skills, or abilities:

• Proficient in Microsoft Office (Word, Excel, Outlook).
• Proficient and high degree of comfort using telephone system.
• High degree of accuracy with data entry
• Possess excellent telephone etiquette.
• Professional in manner and appearance, outgoing and passionate personality with exceptional customer service skills
• Good spoken and written communication skills
• Good organization skills
• Tolerates disruptions with patience.
• Possess discretion and have a respect for confidentiality.
• Detail oriented
• Ability to operate copier, fax machine, scanner, postage machine, etc.
• Ability to multi-task and prioritize.
• Ability to maintain a flexible work schedule, including some evenings and weekends.