Front Desk Coordinator

Reports to: Practice Manager 

Position Overview: 

The Front Desk Coordinator conducts the front office of a primary care and STI testing practice. This role serves as the first point of contact, coordinating patient flow, maintaining electronic medical records, ensuring Ryan White program compliance, and supporting HIV/STD testing activities. 

Job Duties & Responsibilities: 

• Perform patient check-in/check-out; verify demographics, ID, insurance, photo, and consent forms 
• Schedule, confirm, cancel, and reschedule appointments; follow up on no-shows 
• Collect payments and accurately record in electronic medical record (EMR) 
• Answer multi-line phone system; screen calls, take messages, route appropriately 
• Communicate patient copays, deductibles, benefits, and prescription assistance programs 
• Accurately record and scan Ryan White visits at time of service 
• Verify Ryan White and insured patients have active services prior to appointments 
• Coordinate Ryan White patient appointments with agency partners 
• Input program data into database platforms; perform regular updates and maintenance 
• Maintain HIV/STD/syphilis testing client files and electronic medical records 
• Support HIV/syphilis/STD testing activities; coordinate with Dallas County Health 
• Follow all federal, state, local, and accrediting body rules and regulations 
• Perform duties in accordance with OSHA, clinic protocols, and HIPAA compliance 

Job Requirements & Qualifications: 

• High school diploma or equivalent required; some college preferred 
• Bilingual Spanish preferred 
• Healthcare office and customer service experience preferred 
• Experience with HIV, Ryan White services, and eClinicalWorks EMR strongly preferred 
• Knowledge of medical terminology, billing codes, and key HIV/STI medications 
• Strong written and verbal communication skills; proficient in Microsoft Office 
• Knowledge of LGBTQ community, advocacy issues, and support services 
• Ability to work flexible hours including evenings and Saturdays as needed 
• Commitment to HIPAA and confidentiality of all client information 

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